Sanquetta Geter

• Managed patient registration processes to ensure accuracy in pre-certification, charge capture, and coding of diagnoses as provided by physicians.
• Oversaw patient interactions and coordinated with medical support teams. Cultivated a welcoming environment for patients and visitors through professional greetings. Managed patient check-ins and ensured accurate insurance information was recorded in the accounting system. Supported patients with mobility issues. Streamlined appointment management in accordance with office scheduling protocols.
• Oversaw patient support for insurance claims, disability benefits, home health care, medical equipment, and surgical care inquiries. Managed processing of benefit correspondence, signatures, and insurance forms to enhance efficiency in claim payments.
• Oversaw patient form completion for hospitalization and surgical pre-certification processes with insurance providers. Coordinated with insurance companies to secure coverage approvals.

• Collected patient information by conducting interviews in compliance with HIPAA guidelines to gather financial, demographic, and employment data. Assisted with data entry into the computer database and verified insurance card details using Sovera. Coordinated document scanning according to departmental protocols and promptly addressed any information gaps.
• Assisted in verifying insurance eligibility using online tools and phone inquiries with employers and payors. Maintained organized records of all insurance verification data in the system. Supported the assignment and prioritization of insurance plans from the third-party database to meet coordination of benefits requirements. Helped initiate pre-certification processes according to departmental standards and collected signed waivers for cases awaiting pre-certification approval.
• Orchestrated collection of essential signatures and documentation to uphold compliance with consent liability and waiver requirements.
• Facilitated payment processing and receipt issuance to support collection goals. Assisted in managing cash funds and verification logs while executing daily deposits according to departmental policies and procedures.
• Assisted in preparing and distributing important reports and patient identification materials. Supported development of privacy notices, patient rights brochures, Medicare information, and productivity logs. Helped coordinate monthly collection reports and facilitated accurate patient armband issuance.

• Conducted essential data entry and various tasks to support the overall functionality of time and attendance systems.
• Supported performance management initiatives through guidance to managers on effective evaluation and feedback strategies.
• Managed payroll operations, guaranteeing precise compensation calculations for employees in accordance with hours worked and relevant deductions.
• Established and sustained comprehensive onboarding programs to ensure adherence to organizational policies and procedures.

• Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
• Developed and implemented training programs to enhance employee skills and operational efficiency.
• Coordinated logistics for training sessions, ensuring resource availability and participant engagement.
• Collaborated with management to align training initiatives with organizational goals and objectives.
• Promoted a positive learning environment through effective communication and motivational techniques.

• Develop/Implement training programs for contact person personnel. Support the Operations team by providing development refresher and up-training. Oversee new hires and cross training classes.
• Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring and coaching. Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team.
• Facilitated training sessions utilizing innovative instructional methods to improve knowledge retention.

• Oversaw cash handling processes and managed the completion of daily, weekly, and monthly reporting, including inventory and production records. Directed the selection and onboarding of associates. Evaluated and guided associate training and development in alignment with departmental standards.
• Developed and implemented training programs to enhance new staff's understanding of customer service standards and operational procedures.
• Managed daily operational activities to maintain productivity and uphold organizational standards.
• Supervised daily operations, ensuring efficient workflow and adherence to company policies.
• Trained and mentored new staff on customer service standards and operational procedures.

• Assisted customers in identifying issues and determining root causes. Recommended corrective actions to resolve problems effectively. Suggested products and services tailored to enhance customer satisfaction.
• Assisted with billing tasks including payment arrangements, credit and debit updates, personal information modifications, and credit checks. Supported troubleshooting efforts for all devices. Managed escalated calls by de-escalating irate customers and submitting feedback.
• Addressed intricate billing challenges to enhance customer retention through effective communication and problem-solving.
• Handled customer inquiries effectively, prioritizing satisfaction and timely resolution of concerns.

• Led merchandising strategies to optimize product placement and enhance customer experience.
• Analyzed sales data to identify trends and adjust inventory accordingly.
• Collaborated with cross-functional teams to develop promotional plans and visual displays.
• Mentored junior staff on best practices in merchandising and inventory management.

Oversaw the interviewing and assessment process for new clients at the shelter, ensuring comprehensive evaluations. Collaborated with external social service providers to facilitate support for clients facing psychiatric and personal challenges.

Provided crisis intervention and emotional support to individuals experiencing acute distress. Developed and implemented coping strategies tailored to individual needs during high-pressure situations.

• Managed customer seating and ensured timely service to enhance dining experience.
• Trained new staff on operational procedures and customer service best practices.
• Coordinated with kitchen staff to ensure efficient order processing and delivery.
• Developed strategies for optimizing table turnover during peak hours.
• Resolved customer complaints promptly, fostering a positive environment and repeat business.

• Supported case managers in developing comprehensive care plans for youth in foster care.
• Assisted with documentation and data entry to maintain accurate client records.
• Coordinated communication between families, social workers, and service providers to facilitate support services.
• Conducted research on community resources to enhance service delivery for clients.