Haley Bucao
Winterville,GA
Summary
Experienced administrative professional with a strong background in managing tasks and a comprehensive understanding of Microsoft programs. Proficient in litigation software and adept at adapting to new operational software. Demonstrated ability to handle administrative responsibilities efficiently with high accuracy and attention to detail. Seeking opportunities to leverage expertise and contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Legal Assistant
The Eddy Law Firm
Columbia, SC
01.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Supported case strategy development with detailed research on legal precedents and relevant laws.
- Streamlined communication between legal team members, fostering collaborative work environment.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Conducted background investigations on defendant.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Administration Secretary to Director of Administration
Aiken County Public School District
Aiken, South Carolina
08.2023 - 01.2024
- Managed school transfer requests for district
- Managed foreign exchange student requests for district
- Bookkeeping for 3 departments - HR, Administration, and Communications
- Provided documents, prepared folders, coordinated with schools and did monthly check in with council members for Area 3 Advisory Council
- Assisted and provided support for principals and assistant principals as needed.
Administrative Assistant to VP of Strategic Services
Aiken Electric Cooperative
Aiken, South Carolina
09.2015 - 04.2023
- Assisted VP with - email drafting, schedule upkeep, scheduling meetings, planning trips (including hotel reservations, registration to events, and flights), contract drafting, editing and review, program data collection, requesting and delivering large checks, creating budget notes and budgeting for 27 accounts, working with contractors for delivery of items for energy efficiency programs, monitoring and maintaining energy efficiency programs, working as a back up for 4 reporting managers and Help My House program director, and handling angry member resolution
- Assisted 4 reporting managers with - scheduling time off, key account billing, updating on budgeting for accounts, setting up and breaking down community events (this includes food order and delivery), proof reading all marketing materials published, monitoring and updating social media accounts, ACSI survey review and organization, etc
- Excelled in use of Microsoft word, excel and adobe express and illustrator.
Member Service Representative (Level 1, 2 and 3)
Aiken Electric Cooperative
Aiken, South Carolina
07.2013 - 09.2015
- Call Center representative that processed payments, handled member issues, checked member usage to explain billing, explained bills, assisted with training new representatives, created MSR handbook for incoming employees, processed remittance payments, handled member services emails from membership, and participated in community development event preparation.
Education
Completed 3 years of classes in Business Marketing -
Limestone University
High School Diploma -
Victory Christian School
05.2009
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Interviewing Clients
- Client Relations
- Document drafting
- Document filing
- Notary Public
- Proofreading
Certification
- Grant Writing
- Administrative Assistant
- Member Services
- Supervisory
Accomplishments
- Obtained the following certification at Midlands Technical College in the following classes: Grant Writing, Administrative Assistant, Member Services, Supervisory
- Acknowledged for excellence in information organization while working with Sol Systems and Google. Created spreadsheet template for all grant recipients in community funding project.
- Created energy efficiency program for the company that was utilized to save energy to load control periods.
- Organized and managed company wide Strategic Plan.
Timeline
Legal Assistant
The Eddy Law Firm
01.2024 - Current
Administration Secretary to Director of Administration
Aiken County Public School District
08.2023 - 01.2024
Administrative Assistant to VP of Strategic Services
Aiken Electric Cooperative
09.2015 - 04.2023
Member Service Representative (Level 1, 2 and 3)
Aiken Electric Cooperative
07.2013 - 09.2015
Completed 3 years of classes in Business Marketing -
Limestone University
High School Diploma -
Victory Christian School