Haley Castillo
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet my goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-12
Flagstaff Unified School District
01.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Medical Receptionist
Campus Health Care Center
01.2022 - 08.2023
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Customer Service Associate Cashier
Kohl's
07.2018 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
Food and Beverage Cashier
Barista, Sips N Sweet
06.2019 - 10.2019
- Provided correct change to customers while following cash handling policies and procedures.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Resolved customer complaints independently or with aid of supervisor.
- Maintained current knowledge of pre-check and cashiering procedures.
Lifeguard
Ravine Waterpark
05.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Consulted with emergency personnel while securing scene.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Saved distressed persons using rescue techniques and equipment.
Education
Bachelor of Arts - Secondary Education English
Northern Arizona University
Flagstaff, AZ12.2023
Intersegmental GE Trnsfr (CA) - English Literature
Cuesta College
San Luis Obispo, CA05.2021
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2019
Skills
- Group and Individual Instruction
- Public Speaking
- Creative Lesson Plan Development
- Instructional Methods
- Learning Modalities
- Student-Centered Learning
- Critical Thinking
- Positive Learning Environment
- Academic Writing
- Research
Timeline
Substitute Teacher, K-12
Flagstaff Unified School District
01.2023 - Current
Medical Receptionist
Campus Health Care Center
01.2022 - 08.2023
Food and Beverage Cashier
Barista, Sips N Sweet
06.2019 - 10.2019
Customer Service Associate Cashier
Kohl's
07.2018 - 12.2021
Lifeguard
Ravine Waterpark
05.2018 - 08.2018
Bachelor of Arts - Secondary Education English
Northern Arizona University
Intersegmental GE Trnsfr (CA) - English Literature
Cuesta College
High School Diploma -
Paso Robles High School
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