Haley Chaidez
Georgetown,TX
Summary
Dynamic Service Manager with a proven track record at America's Car-Mart, enhancing customer satisfaction through expert relationship building and service quality management. Skilled in inventory management and staff supervision, I excel in transforming service challenges into loyalty and trust, significantly boosting company morale and customer retention without specifying numerical percentages.
Overview
10
10
years of professional experience
Work History
Service Manager
America's Car-Mart
09.2014 - Current
- Met with and answered over 50 calls from customers per day to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Input high volume of monthly invoices with consistent accuracy
- Matched purchase orders with invoices and recorded necessary information
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2020
Bachelor of Science - Accounting
Capella University
Minneapolis, MN11.2018
Skills
- Service Documentation
- Inventory Management
- Relationship Building
- Policy and Procedure Enforcement
- Task Delegation
- Schedule Management
- Estimating and Quoting
- Customer Service Management
Timeline
Service Manager
America's Car-Mart
09.2014 - Current
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Science - Accounting
Capella University
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