Detail-oriented and methodical. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Robert Half / CLC Lodging
Lexington
06.2021 - Current
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Using Excel and Genesis: create/correct/bill invoices.
Dispute discrepancies.
Email/direct phone call communications with clients.
Review folio (receipts), issue credits as needed.
Customer Service Representative
UPS
Georgetown, KY
02.2021 - 06.2021
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receive packages/print postage following mail guidelines.
Create tickets for print jobs.
Create customer designs and print to specifications.
Transportation Specialist
ITS Conglobal
Louisville, KY
11.2019 - 12.2020
Perform and record inventory of shipping containers.
Maintained driver information.
Performed inspections of equipment.
Have knowledge of and enforce proper PPE and safety procedures.
Answer phone calls and respond to emails.
Customer Service Representative
Target
LEXINGTON, KY
11.2017 - 11.2019
Organize and maintain product inventory on sales floor in multiple departments.