Haley Coleman
Beckley,WV
Summary
Goal-oriented and driven to reach success. Consistently learning about new products and services to provide the best experience for customers while increasing sales for the store. Exceptional at maximizing customer interactions by promoting product and service perks, as well as offering unique accessories that will fit anyone's needs. Personable communicator focused on customer satisfaction while meeting sales goals. Efficient in providing technical support to existing customers and educating new customers on products and services. Successful in gaining referrals from loyal customers and utilizing my role as Business Expert to provide business solutions to any form of business.
Overview
7
7
years of professional experience
Work History
Retail Wireless Consultant
UsCelluler
06.2023 - Current
- Demonstrate motivation and drive to improve the community and store
- Assisting customers in-store or over the phone by answering any questions related to billing, service, and cellular devices
- Teaching the sales process to new hires to help them build consistent behaviors
- Determination and drive to provide quality customer service and exceed individual sales goals every month.
- Engage in open-ended conversations with customers to provide recommendations based on their needs and go above and beyond to ensure the customer's needs are met.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Demonstrate Uscellular's core values and behaviors on a daily basis
- Carried out the role of Business Expert and Apple Champion+
- Embracing change and overcoming difficult situations
- Keeping up to date with all product and promotion knowledge to provide the best experience for customers.
- Demonstrate leadership amongst my peers by sharing new ideas and solutions to improve their sales process.
- Share my success with other associates to motivate them to be more successful.
Retail Banker
Woodforest National Bank
11.2020 - 06.2023
- Processing basic teller transactions with accuracy
- Performing cash advances and other complex transactions
- Strive to meet specified monthly goals
- Support my team members with their specified goals
- Cross selling products to customers that would best fit their needs such as Money Market Accounts and Merchant Services for our business customers
- Always staying professional and handling customers private information with care and confidentiality
- Seek out potential clients through marketing at work and outside of work
- Working under pressure while always keeping calm and performing with confidence
- Opening accounts for new and existing customers (CD's, Savings Accounts, Checking Accounts, Money Market Accounts, Secured Loans, Rep Payee Accounts, and Business Accounts)
- Helping customers fill out any form or application if needed
- Assisting customers to the best of my ability with any question or concern in person or over the phone
- Providing everyone with financial literacy as well as assisting customers to make sure checks have cleared and bills have been paid
- Always keeping the customers needs/interest a priority regardless of personal gain
- Raising money for the Woodforest Charitable Foundation and volunteering with other local organizations.
Bank teller
Fayette County National Bank
06.2020 - 11.2020
- Provide excellent and quality customer service and processing teller transactions with accuracy and speed
- Communication skills with customers and coworkers
- Always staying confidential with customer information
- Handling large amounts of cash and preparing money shipments
- Following opening and closing procedures to properly ensure the bank was secure.
Server/ To-Go Specialist
Olive Garden
06.2019 - 06.2020
- Provide guests with an excellent dining experience as well as up-sale beverages and other menu items
- Providing efficient and effective customer service
- Cashing servers out at the end of the day and ensuring all money was properly handled
- Team building and problem solving while being a to-go specialist.
Seasonal Associate
Victoria's Secret
11.2019 - 01.2020
- Help customers feel comfortable while buying intimate items as well as provide excellent customer service to everyone
- Work towards hitting a certain sales goal and striving to make every day a new accomplishment.
Server
Bob Evans
04.2018 - 06.2019
- Responsible for working under pressure with accuracy and providing excellent customer service
- Paying attention to detail while ringing in orders on the POS system and ensuring customers were greeted and waited on in a timely manner.
Server/Host/Cashier
Shoney's
08.2017 - 04.2018
- Assisting with buffet refilling and quality assurance
- Serving each customer with the best care and attitude each day
- Scheduled as the permanent closer each night and ensuring closing procedures were followed properly and effectively
- Being trustworthy enough to be the only evening shift server allowed access to the register.
Cashier
McDonald's
06.2017 - 08.2017
- Responsible for working quickly with accuracy
- Ensuring my register never came up short
- Making sure each guest was happy with my services.
Education
West Virginia University Technical Institute
Beckley, WVUniversity of Arizona Global Campus
Oak Hill High School
Oak Hill, WV01.2019
Skills
- Communication
- Team Work
- Leadership
- Professionalism
- Goal Oriented
- Personable
- Critical Thinking
- Organization
- Active listening
- Upselling techniques
- Technical proficiency
- Decision-Making
- Reliable and Responsible
- Problem Solver
- Conflict Resolution
- Multi-Tasker
References
- Brandon Fessler, 304-575-6769
- Rebecca Hurd, 304-663-7599
- Cheyenne Kinder, 304-206-2905
- David Smith, 540-533-4582
Timeline
Retail Wireless Consultant
UsCelluler
06.2023 - Current
Retail Banker
Woodforest National Bank
11.2020 - 06.2023
Bank teller
Fayette County National Bank
06.2020 - 11.2020
Seasonal Associate
Victoria's Secret
11.2019 - 01.2020
Server/ To-Go Specialist
Olive Garden
06.2019 - 06.2020
Server
Bob Evans
04.2018 - 06.2019
Server/Host/Cashier
Shoney's
08.2017 - 04.2018
Cashier
McDonald's
06.2017 - 08.2017
West Virginia University Technical Institute
University of Arizona Global Campus
Oak Hill High School
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