Spencer Jefferson
Chandler,AZ
Summary
An experienced, service-oriented professional committed to providing engaging customer service. A strong communicator and team player willing to learn new tasks/skills to accelerate growth trajectory.
Overview
10
10
years of professional experience
Work History
Retail Wireless Consultant
TCC Verizon
09.2020 - Current
- Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
- Collaborated with team members to achieve store goals and improve overall performance.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Provided technical support to customers experiencing device-related issues, troubleshooting problems effectively to minimize downtime.
- Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
Retail Wireless Consultant
Victra Verizon
10.2018 - 03.2020
- Excelled in CRM systems to access customer accounts and followed the sales process to make sure each Verizon guest was taken care of with any needs or concerns
- Performed sales force outbound calls to serve our customers with any questions they may have with their account
- Upgraded and activated new lines of service to new clients switching from a different carrier
- Critical thinking and problem solving were key aspects to success
Sales Consultant
Mercedes Benz of Gilbert
11.2017 - 10.2018
- Worked with high end luxury clients while meeting high standard of customer experience
- Product knowledge was key to ensure confidence in their purchase decision while cross shopping other brands
- Performed outbound and inbound calls on a daily basis to build rapport with each client and confirmed appointments
Retail Wireless Consultant
Cellular Sales Verizon
11.2016 - 10.2017
- Responsible for sales and customer service within the store
- Delivered detailed product and plan information to best suit customer needs
- Resolved technical issues with mobile devices and customer accounts
- Managed product inventory and ordering process
Sales Consultant
Infiniti of Scottsdale
03.2015 - 11.2016
- Provided world class customer experience for our everyday clients to ensure their vehicle needs
- Made outbound and inbound calls to generate appointments, listen to their concerns, and also provided solutions
Education
Associate of Arts - Business
Glendale Community College
Phoenix, AZHigh School - undefined
Boulder Creek High School
Anthem, AZ01.2011
Skills
- Microsoft office
- Technical troubleshooting
- Inventory monitoring
- Salesforce proficiency
- POS system operation
- Processing payments
- Expertise in wireless services
- Promotions management
- Maintaining customer database
- Troubleshooting technical issues
- Tracking inventory
- Mobile device management
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Retail Wireless Consultant
TCC Verizon
09.2020 - Current
Retail Wireless Consultant
Victra Verizon
10.2018 - 03.2020
Sales Consultant
Mercedes Benz of Gilbert
11.2017 - 10.2018
Retail Wireless Consultant
Cellular Sales Verizon
11.2016 - 10.2017
Sales Consultant
Infiniti of Scottsdale
03.2015 - 11.2016
Associate of Arts - Business
Glendale Community College
High School - undefined
Boulder Creek High School
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