Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Peyton Decker

Madison,WI

Summary

Dynamic professional with a proven track record at UScellular, earning the APEX title after being in the top 3 performers in the Midwest, by excelling in customer service and technical troubleshooting. Adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for maintaining product knowledge and ensuring seamless transactions, contributing to a positive retail experience. Highly adaptable and skilled in troubleshooting hardware and software issues, and communicating to end users.

Overview

4
4
years of professional experience

Work History

Retail Wireless Consultant

UScellular
05.2023 - 04.2025
  • Assisted customers in selecting wireless plans and devices, ensuring an optimal fit for their needs.
  • Trained and assisted coworkers with using enterprise software to manage accounts, fix network issues, and troubleshoot effectively.
  • Provided technical support for mobile devices, resolving issues to enhance customer satisfaction.
  • Maintained product knowledge of the latest wireless technology trends and promotions to inform customers effectively.
  • Handled cash and processed transactions accurately, contributing to a seamless checkout experience.

Table Games Floor Supervisor

Q Casino
06.2021 - 09.2022
  • Supervised daily operations of table games, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored new dealers, enhancing their skills and promoting a positive team environment.
  • Monitored player activities to ensure fair play and address any disputes or issues promptly.
  • Maintained accurate records of game transactions, contributing to financial accountability and reporting.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA
06.2019

Skills

  • Microsoft office
  • Technical troubleshooting
  • Inventory monitoring
  • POS system operation
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Adaptable and flexible
  • Effective communication

Accomplishments

  • Supervised team of ~15 staff members.
  • Achieved APEX award by troubleshooting devices with accuracy and efficiency, and establishing strong customer relations.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Retail Wireless Consultant

UScellular
05.2023 - 04.2025

Table Games Floor Supervisor

Q Casino
06.2021 - 09.2022

High School Diploma -

Dubuque Senior High School

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