Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sumin Caroline Lee

Pekin,IL

Summary

Hardworking and responsible employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Retail Wireless Consultant

Next Generation Wireless - US Cellular Authorized
Pekin, IL
03.2023 - Current
  • Helped customers with cellular service and technical issues to complete customers satisfaction.
  • Offering customers new wireless devices and helped them understand the benefit of product features, network capacity and promotions, resulting in top 5 employee in the company tree.
  • Assisted customers with their bill by reviewing and explained the individual charges. Followed up with customer for applying credits to their accounts.

Hardware Department Manager

Menards
Pekin, IL
02.2022 - 03.2023
  • Ensured the merchandise was properly displayed by Plan-O-Gram and promotion events.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Motivated employees for outstanding efficiency.
  • Recognized as a team member that make sure customer leaves store with satisfaction by the letters sent to corporate office.
  • Recognized as a manager that always has will to help team members with positivity by manager's yearly performance review.

Front End Supervisor

Menards
Pekin, IL
02.2021 - 02.2022
  • Managed customer complaints and rectified their issues to complete satisfaction
  • Supervised transactions with large amount to prevent fraud and collect correct amount.
  • Encouraged team members to provide great customer service with smile and positivity

Education

High School Diploma -

SUNAE HIGHSCHOOL
South Korea
01-2019

Skills

  • Customer Database Management
  • Fluent in English and Korean
  • Tracking Inventory
  • Store Maintenance
  • Microsoft Office
  • Complaint Resolution
  • Customer Service
  • Problem-Solving Skills
  • Cash Handling Accuracy
  • Performance Improvement

Accomplishments

  • Awarded as an employee selling the most internet service in the company.
  • Positive reviews by customers sent to corporate office.

References

References available upon request.

Timeline

Retail Wireless Consultant

Next Generation Wireless - US Cellular Authorized
03.2023 - Current

Hardware Department Manager

Menards
02.2022 - 03.2023

Front End Supervisor

Menards
02.2021 - 02.2022

High School Diploma -

SUNAE HIGHSCHOOL

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Sumin Caroline Lee