STEVEN POPE
Williamston,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Wireless Consultant
US Cellular Wireless
Washington, NC
05.2023 - Current
- Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
- Researched customer database to determine current plan and offer service options.
- Contributed to an increase in store revenue by consistently upselling additional products or services when appropriate.
- Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Social Media Manager
Lyon Metal Roofing And Home Supply
Jamesville, NC
08.2021 - 04.2023
- Conducted research to determine current benchmark trends and audience preferences
- Analyzed and reported social media and online marketing campaign results
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Increased customer engagement through social media
- Oversaw social media presence and aligned posts to include branding and trending ideas
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Cultivated strong corporate image and identity with clear branding.
Office Manager
Lyon Metal Roofing And Home Supply
Jamesville, NC
07.2019 - 08.2021
- Defined clear targets and objectives and communicated to other team members
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Coached new hires on company processes while managing employees to achieve maximum production
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established team priorities, maintained schedules and monitored performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Retail Sales Associate
Lyon Metal Roofing And Home Supply
Jamesville, NC
03.2016 - 07.2019
- Listened to customer needs and desires to identify and recommend optimal products
- Balanced and organized cash register by handling cash, counting change, and creating deposits
- Greeted customers and helped with product questions, selections, and purchases
- Engaged in friendly conversation with customer to better uncover individual needs
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Maintained clean sales floor and straightened and faced merchandise
- Developed strong rapport with customers and created positive impression of business
- Used POS system to process sales, returns, online orders, and gift card activations
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Applied Science - Graphic Arts And Imaging Technology
Lenoir Community College
Kinston, NC05.2022
Skills
Microsoft Office
Technical Troubleshooting
Inventory Monitoring
Salesforce proficiency
Processing payments
Customer database management
Expertise in wireless services
Wireless technology understanding
Cell phone operating systems
Customer Service
Friendly and Helpful
Reliable and Responsible
Timeline
Retail Wireless Consultant
US Cellular Wireless
05.2023 - Current
Social Media Manager
Lyon Metal Roofing And Home Supply
08.2021 - 04.2023
Office Manager
Lyon Metal Roofing And Home Supply
07.2019 - 08.2021
Retail Sales Associate
Lyon Metal Roofing And Home Supply
03.2016 - 07.2019
Associate of Applied Science - Graphic Arts And Imaging Technology
Lenoir Community College