Danica Velazquez
Galesburg ,IL
Summary
A highly motivated Sales Associate with extensive customer service and sales experience. Would consider myself a goal-oriented individual who is well versed in greeting a high-volume of customers and recommending merchandise based on individual requirements. A track record of driving increased revenue, improving buying experience and elevating company profiles. Able to maintain accuracy when managing high-volume workloads. Experienced in completing day to day office operations. Outgoing and gifted at creating a flawless customer experience. Exceptional at creating customer rapport. A loyal and dependable employee who is committed to contributing to a professional and high energy work environment.
Overview
16
16
years of professional experience
Work History
Retail Wireless Consultant
Next Generation Wireless
10.2023 - Current
- Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
- Collaborated with team members to achieve store goals and improve overall performance.
- Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
- Managed efficient cash register operations.
- Drove an increase in overall store performance by exceeding individual sales targets and contributing significantly to team efforts.
- Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with store management to develop targeted marketing campaigns aimed at increasing foot traffic inside the establishment during peak business hours.
- Researched customer database to determine current plan and offer service options.
- Enhanced the in-store experience by maintaining a clean and orderly sales floor at all times.
Retail Wireless Consultant
US Cellular
09.2016 - 10.2023
- Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
- Collaborated with team members to achieve store goals and improve overall performance.
- Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
- Managed efficient cash register operations.
- Drove an increase in overall store performance by exceeding individual sales targets and contributing significantly to team efforts.
- Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with store management to develop targeted marketing campaigns aimed at increasing foot traffic inside the establishment during peak business hours.
- Researched customer database to determine current plan and offer service options.
- Enhanced the in-store experience by maintaining a clean and orderly sales floor at all times.
Checker
HyVee Foods
08.2008 - 06.2016
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Aided in training new employees, sharing best practices for efficient job performance.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Improved team morale by fostering supportive and collaborative work environment.
- Supported store opening and closing procedures, ensuring readiness for business.
- Engaged with customers on sales floor, providing personable shopping experience.
- Maintained up-to-date knowledge of store products, enabling better customer service.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
Education
Associate of Arts - Communications
Carl Sandburg College
Galesburg, ILBachelor of Arts - Communications
Western Illinois University
Macomb, ILSkills
- Retail Operations
- Sales expertise
- Exceptional Customer Service
- Excellent Communication
- Building Customer Loyalty
- Maintaining customer database
- Honest and Dependable
- Reliable and Responsible
- Problem-solving abilities
- Microsoft Office
- Technical Troubleshooting
- Team building
- Organization
- Goals and performance
- Office Administration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Wireless Consultant
Next Generation Wireless
10.2023 - Current
Retail Wireless Consultant
US Cellular
09.2016 - 10.2023
Checker
HyVee Foods
08.2008 - 06.2016
Associate of Arts - Communications
Carl Sandburg College
Bachelor of Arts - Communications
Western Illinois University
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