Kimberly Battle
Rocky Mount,NC
Summary
Results-oriented Retail Wireless Consultant with 4 years of expertise in consistently learning about new product and service offerings to educate customers and increase sales. Talented at maximizing customer purchases by promoting product and service perks, as well as offering accessories. Personable communicator focused on customer satisfaction while meeting sales goals.
Overview
9
9
years of professional experience
Work History
Retail Wireless Consultant
U.S. Cellular
12.2021 - Current
- Set up wireless services for 20-30 customers each day.
- Recommended merchandise to customers based on needs, preferences, and promotions we are currently running
- Reached highest customer acquisition attainment percentage for retail kiosk sales associates for six straight months
- Operated product tools, equipment, and point of sale terminals.
Supervisor
Sam’s Club
01.2018 - 12.2021
- Train over 20 employees as cashiers and explain membership plans
- Strong communication skills
- Evaluated employee performance and coached and trained to improve weak areas.
- Empower associates to personal best
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Save A Lot
10.2016 - 12.2017
- Provided timely and efficient customer checkout process
- Helped to ensure inventory was kept orderly and work area remained clean
- Handled closing duties as assigned to include stocking inventory and designating markdowns
- Assisted store manager with compiling evening store report
Cook/Customer Service Representative
Pizza Hut
12.2014 - 10.2016
- Prepped pizza dough and ingredients daily
- Handled preparing requested food orders for customers
- Responsible for customer service to include taking orders and processing customer payments
- Provided excellent customer service as server when restaurant was short-staffed
Education
Associate of Applied Science - Early Childhood Education
Edgecombe Community College
02.2024
High School Diploma -
Northern Nash High School
06.2014
Skills
- Retail Sales
- Early childhood education
- Childcare
- Upselling
- Technology sales
- Communication skills
- Customer Experience Management
- Correcting Discrepancies
- Strong Telephone Etiquette
- Loyalty Programs
- High-Volume Environments
Timeline
Retail Wireless Consultant
U.S. Cellular
12.2021 - Current
Supervisor
Sam’s Club
01.2018 - 12.2021
Cashier
Save A Lot
10.2016 - 12.2017
Cook/Customer Service Representative
Pizza Hut
12.2014 - 10.2016
Associate of Applied Science - Early Childhood Education
Edgecombe Community College
High School Diploma -
Northern Nash High School
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