Haley Cortez
Corona,CA
Summary
I have years of experience in dealing with customers. I personally enjoy helping people and knowing I made a difference in their day. I am comfortable doing some heavy lifting, organizing, placing merchandise on shelves, and cleaning. Cash handling, and processing payments are also skills that I am very confident in. I know to work fast when there is a line of customers, but still maintain a friendly composure.
Overview
8
8
years of professional experience
Work History
Sales and Service Advisor
Ruby Auto Services
Brampton, Ontario, Canada
07.2021 - 11.2023
- Greeted customers, answered calls, and scheduled service appointments
- Managed and maintained the parts inventory
- Provided recommendations to customers that benefit both the customer and business
- Helped mechanics and customers by being the medium of communication and dealing with payment transactions.
Store Associate
C.V.S.
Norco, California
10.2015 - 06.2021
- Greeted and assisted customers with finding what they need, giving recommendations, and telling them about programs they can sign up for to earn benefits at CVS
- Generated repeat business by maintaining a friendly, helpful environment and encouraging customers to return
- Organized shelves and displays to give the store a clean, professional look
- Ensured that each customer received outstanding service using my years of customer service experience.
Education
Computer Programming Diploma -
Sheridan College
08.2023
Graduate -
Norco High
06.2015
Skills
- Strong communication (verbal, and written), public speaking and presentation skills
- Excellent interpersonal and client-service skills
- Strong analytical skills with extensive background and case-based problem solving
- Effective teamwork, conflict resolution, and leadership skills
- Experienced in Microsoft Office Suite (Word, Excel, Access, Power Point, and Outlook)
- Knowledge of computers and networks
- Paperwork Processing
- Retail Merchandising
- Payment Processing
- Cash Handling
- Store Organization
- Friendly and Helpful
Affiliations
- Aquascaping
- Dog training
- Weight-lifting
- Running
- Cats
- Dog and cat grooming
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Sales and Service Advisor
Ruby Auto Services
07.2021 - 11.2023
Store Associate
C.V.S.
10.2015 - 06.2021
Computer Programming Diploma -
Sheridan College
Graduate -
Norco High