HALEY DEAN
Chandler,AZ
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask. Committed to ensuring customer satisfaction by consistently providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring innovative solutions to effectively address customer kneads. Seeking a Senior Customer Success Manager roll with Toast, combining knowledge and expertise in restaurant service with a passion for maintaining strong customer relationships. Goal is to implement effective strategies that enhance service delivery, allow growth to rise, and exceed client expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Nutrition Services
Tempe Elementary School District No. 3
09.2023 - Current
- Managed all functions of the department, including operations at 22 sites, training for 90 employees, and strategic future planning.
- Developed and maintained all district menus, completed USDA commodities annually, conducted ongoing cost analyses, and managed special dietary diets.
- Promoted superior experience by addressing customer and staff concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Health and Nutrition Services Specialist
Arizona Department of Education
10.2022 - 08.2023
- Provided efficient and timely customer service to over 300 School Food Authorities (SFAs) with technical questions pertaining to various Child Nutrition Programs.
- Managed federal grant programs, such as NSLP Equipment Grant and Fresh Fruits and Vegetables Program, by developing Request for Applications (RFAs) and funding applications, and supervised fiscal monitoring reports to USDA via Food Programs Reporting System.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Food and Nutrition Supervisor
Chandler Unified School District No. 80
03.2018 - 06.2020
- Supervised activities of subordinates; recruiting, hiring, training, performance, and evaluating
- Developed and conducted relevant employee trainings, using a variety of presentation techniques, based on the department's needs
- Took initiative to solve problems and recommended improvements to K-12 food service procedures and interdepartmental processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Nutrition Trainer
Tempe Elementary School District No. 3
07.2016 - 01.2018
- Developed and maintained relationships with staff members and customers.
- Managed and motivated 90 employees to be productive and engaged in work.
- Performed daily site visitations to ensure USDA compliance, Maricopa County Health Department requirements, and District polices.
- Conducted monthly department meetings with staff and managed new projects that promoted nutrition and well-being.
- Controlled costs to keep business operating within budget and increase revenue.
Education
Dietetic Internship -
Maricopa County Department of Public Health
Phoenix, AZ05.2016
Bachelor of Science - Dietetics
Arizona State University
Phoenix, AZ12.2014
Skills
- Strong interpersonal skills
- Effective communicator
- Innovative problem-solver
- Skilled in resolving complaints
- Skilled at prioritizing concurrent activities
Certification
Child Nutrition Certification
Timeline
Assistant Director of Nutrition Services
Tempe Elementary School District No. 3
09.2023 - Current
Health and Nutrition Services Specialist
Arizona Department of Education
10.2022 - 08.2023
Food and Nutrition Supervisor
Chandler Unified School District No. 80
03.2018 - 06.2020
Nutrition Trainer
Tempe Elementary School District No. 3
07.2016 - 01.2018
Dietetic Internship -
Maricopa County Department of Public Health
Bachelor of Science - Dietetics
Arizona State University
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