Haley dionne
Sandy,Utah
Summary
- Dependable, organized, with management experience and a willingness to take on added responsibility. Possessing great leadership skills, highly professional attitude, and important ability to remain calm in stressful situations.
Overview
7
7
years of professional experience
Work History
Restaurant/Retail Store Manager (REMOTE)
Misty Meadows
Grand Isle, ME
01.2024 - Current
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Customer Service Representative (REMOTE)
L.L. Bean
Grand Isle, ME
03.2023 - 02.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pharmacy Technician
Walgreens
Madawaska, ME
02.2022 - 03.2023
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Medical Assistant
Northern Maine Medical Center
Fort Kent, ME
07.2019 - 02.2022
- Reviewed treatment sheets for completeness and accuracy.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
CNA
Northern Maine Medical Center
Fort Kent, ME
11.2017 - 07.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Education
Health Occupations
Saint John Valley Technology Center
Frenchville, ME06-2017
Some College (No Degree) - Nursing
Northern Maine Community College
Presque Isle, MESkills
- Workflow optimization
- Complex Problem-Solving
- Patient Care
- Electronic Health Records Management
- Medication Administration
- Medical History Documentation
- HIPAA Proficiency
- Aseptic and Sterilization Techniques
- Safely Disposing of Needles
- Tech Savvy; Excel, Word, Outlook
- Excellent Communication
- Highly Organized
- Medication Dispensing
- Insurance Billing
- Ordering and stocking medications
- Medical Terminology
- Prescription Translation
- Prior Authorization
- Instrument Sterilization
- Office Administration
- Anesthesia Administration
Previous Certifications
- Certified Pharmacy Technician (CPhT)
- Certification in Basic Life Support (BLS) through American Heart Association
- CPR Certification through American Heart Association
- First Aid Certification
- Heart Saver/AED Certification
- Certified Nurses Aide (CNA)
Accomplishments
- Substance abuse course.
- Blood borne pathogens course.
- Infection control and prevention course.
- Silver Medalist in Home Health Aide and Gold Medalist in CPR/First Aid Team.
- Completed 2 years of Health Occupations Tech School. (High Honors)
- Completed 2 years of Medical terminology.
- Completed a Medical Assistant Internship.
- 10+ years in Customer Service.
- Member of the Health Occupations Students of America (HOSA 2015-2016)
Affiliations
Skills USA
- Participating in fundraisers, community service projects, developed leadership abilities and competed at state level competitions through St. John Valley Technology Center.
Health Occupation Students of America (HOSA)
- Participated in fundraisers, community service projects, won gold medal for First Aid & CPR event and silver medal in Home Health Aid competitions.
Timeline
Restaurant/Retail Store Manager (REMOTE)
Misty Meadows
01.2024 - Current
Customer Service Representative (REMOTE)
L.L. Bean
03.2023 - 02.2025
Pharmacy Technician
Walgreens
02.2022 - 03.2023
Medical Assistant
Northern Maine Medical Center
07.2019 - 02.2022
CNA
Northern Maine Medical Center
11.2017 - 07.2019
Health Occupations
Saint John Valley Technology Center
Some College (No Degree) - Nursing
Northern Maine Community College