Haley Dragicevic
Albany,LA
Summary
Dynamic and dependable professional with a strong background in customer service. Outgoing and charismatic. Proven ability to navigate efficiently and resolve issues, ensuring timely deliveries. Recognized for attention to detail and adaptability in fast-paced environments, consistently enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
08.2024 - 08.2025
- Navigated routes efficiently to ensure timely deliveries.
- Ensured order accuracy by double-checking items before delivery.
- Communicated effectively with customers to resolve delivery issues.
- Utilized GPS technology to optimize delivery routes and minimize delays.
- Adapted quickly to changing schedules and high-demand periods.
Shift Leader/Waitress
Cafe Petra
10.2022 - 06.2023
- Assisted in training new staff on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts for optimal product availability.
- Collaborated with management to develop staff schedules that optimized labor efficiency.
- Completed cash and credit card transactions accurately using POS software.
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved complaints promptly and professionally.
Front Desk Clerk
Mia Sophia Florist
08.2022 - 10.2022
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted in daily cash handling and balanced cash drawer accurately at shift end.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Substitute Teacher
Livingston Parish Public School System
09.2019 - 12.2019
- Managed classroom behavior effectively to maintain a positive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Parking Lot Attendant
Southeastern Louisiana University
08.2019 - 11.2019
- Managed daily operations of parking facilities, ensuring efficient vehicle flow and adherence to safety protocols.
- Provided excellent customer service by assisting patrons with parking inquiries and resolving issues promptly.
- Monitored and enforced parking regulations, maintaining compliance with university policies and local laws.
- Conducted regular inspections of parking areas, identifying maintenance needs to ensure safe conditions for users.
- Reported unlawful parking jobs.
Education
No Degree - Nursing
Ashford University
San Diego, CA05-2024
No Degree - Nursing
Southeastern Louisiana University
Hammond, LA05-2023
High School Diploma -
Holden High School
Holden, LA05-2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Stocking and inventory
- Payment collection
- Dependable and reliable
- Multitasking and organization
- Adaptability and flexibility
- Customer interaction
During Unemployment Periods
During periods of unemployment time was spent at home caring for my young children while my husband, at the time, was travelling out of state working in nuclear plants. I didn't work during these periods simply because we've only had once vehicle until recently and our children were not of school age and we preferred to keep them out of daycare.
Timeline
Delivery Driver
DoorDash
08.2024 - 08.2025
Shift Leader/Waitress
Cafe Petra
10.2022 - 06.2023
Front Desk Clerk
Mia Sophia Florist
08.2022 - 10.2022
Substitute Teacher
Livingston Parish Public School System
09.2019 - 12.2019
Parking Lot Attendant
Southeastern Louisiana University
08.2019 - 11.2019
No Degree - Nursing
Ashford University
No Degree - Nursing
Southeastern Louisiana University
High School Diploma -
Holden High School