Haley Elizabeth Miller
Franklin,Tennessee
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
waitress
Corner Pub
01.2020 - 01.2024
- I began as a hostess and quickly advanced to a serving role as I mastered responsibilities and honed top-tier customer service and communication skills.
- My empathetic nature and problem-solving abilities allowed me to navigate every shift successfully, ensuring customers left satisfied and set on returning. I built strong connections with regulars, learning about their lives and preferences, which enhanced their dining experience and strengthened customer loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. For example, my manager couldn't make it into work one day and asked me to take her place. In which I knew exactly what to do beforehand and carried it out successfully.
- I also am very experienced in stocking and recognizing what we need to upsell or sell more of.
- I won multiple sales competitions that we would have every shift, in which I believe competing with team members pushed us to be the strongest we can be.
Education
MBA - Business Administration And Management
University of Tennessee At Chattanooga
Chattanooga, TN05-2026
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Effective customer upselling
- Point of sale (POS) system operations
- Computer proficiency
- Customer relations
- Microsoft Excel
- Customer relationship management (CRM)
Certification
Excel
Timeline
waitress
Corner Pub
01.2020 - 01.2024
Excel
MBA - Business Administration And Management
University of Tennessee At Chattanooga
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