Haley Ethridge
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Library Assistant 1
City Of Chesapeake
Chesapeake, Virginia
09.2021 - 08.2022
- Assisted in the preparation of materials for public programs, such as book clubs, holiday activities, and story times.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Assisted in preparation of book displays.
- Maintained displays and displayed cases.
- Inspected the condition of returned books and handled damages accordingly.
- Delivered and retrieved items to and from departments by hand or push carts.
- Implemented and helped manage summer reading program for children.
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Repaired damaged books and dust jackets, and trained coworkers in repairs.
- Maintained up-to-date knowledge on current trends and popular books of various genres to assist patrons in locating new reads.
Live-In Nanny
Private Residence
Currituck, NC
04.2021 - 09.2021
- Cared for children aged 4, 9, 10, and 12 years old.
- Woke children and assisted in morning routines, and packed lunches for school.
- Organized indoor and outdoor activities to keep the kids occupied.
- Maintained a safe environment in the home by monitoring children's play.
- Tutored the children in their homework assignments.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting, laundry, and sanitizing.
- Instructed children on proper hygiene habits such as brushing teeth and washing hands.
- Enforced rules set by parents in order to promote positive behavior from the kids.
- Played games with the kids that encouraged learning through fun activities.
- Accompanied children to extracurricular activities, such as sports practices, and Girl Scout meetings.
- Administered prescribed medication and minor first aid to sick and injured children.
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
Call Center Representative
GreenDrop
Chesapeake, Virginia
10.2019 - 04.2020
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Assisted customers with navigating the company's website to locate desired information about the causes.
- Scheduled pick-ups for non-monetary donations for various charities, such as the American Red Cross, Purple Heart, St. Vincent De Paul, and the National Federation of the Blind.
- Included cold-calling and calling established patrons.
- Called patrons to remind them of scheduled pick-ups, confirm donations, and left voicemails when needed.
- Handled escalated customer service concerns to preserve patron satisfaction and maintain long-term relationships.
- In the process of training in compliance before branch was closed due to COVID-19.
Education
High School Diploma -
Currituck County High School
Barco, NC06-2019
Associate of Science - General Studies
Tidewater Community College
Chesapeake, VASkills
- Processes and procedures
- Reading programs
- Material Shelving
- Library Services
- Patron Registration
- Skilled researcher
- Telephone Etiquette
- Research assistance
- Display Creation
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Book repair
- Childcare
- Cold-calling
- 40 WPM
- Community Outreach
- Activities Planning
- Homework Assistance
- Cleaning and sanitation
References
References available upon request.
Timeline
Library Assistant 1
City Of Chesapeake
09.2021 - 08.2022
Live-In Nanny
Private Residence
04.2021 - 09.2021
Call Center Representative
GreenDrop
10.2019 - 04.2020
High School Diploma -
Currituck County High School
Associate of Science - General Studies
Tidewater Community College
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