Lea Turnacliff
ABILENE,TX
Summary
Customer-centered team player helping to maintain circulation desk. Circulation desk centered but have worked in most other areas of the library. Successful at working with patrons of all ages to enhance their library visit. Self motivated and dependable. Willing to work as needed.
Overview
11
11
years of professional experience
Work History
Library Assistant 1
City Of Abilene
04.2015 - 11.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Collected fees, fines and donations for balanced library finances.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Helped patrons locate resources using catalog and circulation systems.
- Provided basic computer assistance to help patrons access needed resources.
- Offered basic reference assistance to support information needs.
- Processed library card applications to provide access to library services.
- Utilized computer databases to locate library materials.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
Cashier Seasonal
Hobby Lobby
11.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Office Assistant
V Bar Transport
01.2013 - 11.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted with scheduling of pickups and deliveries
- Maintain drivng logs and other paperwork
Education
Licensed Vocational Nurse -
Cisco Junior College Abilene Branch
Abilene, TXEducation
Hardin Simmons University
Abilene, TXEducation
McMurry University
Abilene, TXSkills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Shelf reading
- Telephone Etiquette
- Patron Registration
- Reader's advisory
- Data Entry
- Adaptable and Flexible
- Patron Records Updating
- Fee Collection
- Payment Collection
- Material Check-In and Check-Out
- Account Records Maintenance
- Customer Referrals
- Library Resources
- Office Equipment
Timeline
Library Assistant 1
City Of Abilene
04.2015 - 11.2023
Cashier Seasonal
Hobby Lobby
11.2014 - 01.2015
Office Assistant
V Bar Transport
01.2013 - 11.2014
Licensed Vocational Nurse -
Cisco Junior College Abilene Branch
Education
Hardin Simmons University
Education
McMurry University
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