Haley Everett

• Personnel Management: Directed staffing operations, including recruitment, onboarding, and strategic scheduling (staffing and facility tours) to ensure seamless 24-hour care delivery.

• Dual-Role Leadership: Balanced administrative oversight with "on-the-floor" resident care as needed, serving as a vital link between management and clinical staff.

• Process Improvement: Optimized inventory management systems by monitoring stock levels and managing vendor relations for timely replenishment.

• Quality Assurance: Monitored patient health trends and collaborated with multidisciplinary teams to adjust care plans and improve resident outcomes

• Care Coordination: Orchestrated medical logistics by scheduling resident appointments with facility doctors and nursing staff, ensuring timely access to clinical evaluations

• Medication Administration: Executed precise medication passes in strict accordance with physician orders and facility protocols, ensuring 100% accuracy in dosage and documentation.

• Clinical Support & ADLs: Delivered comprehensive assistance with Activities of Daily Living (ADLs), including personal hygiene and grooming, while prioritizing resident dignity and independence.

• Vital Sign Monitoring: Conducted regular monitoring of resident vitals, identifying and promptly reporting clinical changes to the healthcare team to ensure rapid medical intervention.

• Safety & Risk Mitigation: Proactively implemented fall prevention protocols and maintained a sterile, organized living environment to minimize safety hazards.

• Holistic Patient Care: Provided compassionate, person-centered care for elderly residents, focusing on emotional well-being and personalized support.

• Assisted sales manager in developing and implementing sales strategies to achieve departmental goals
• Assisted in the management of a high-volume retail store, consistently meeting and exceeding sales targets
• Implemented effective visual merchandising strategies to optimize product presentation and enhance customer experience
• Collaborated with the store manager to create staff schedules, balancing workload requirements with employee availability
• Assisted customers in selecting products based on their needs, offering detailed product knowledge and recommendations
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of satisfaction