Haley Flood
Chatham
Summary
Results-driven and personable professional. Brings hands-on experience in distribution, customer relations, and sales support, with a proven ability to build client relation ships, promote products, and contribute to revenue growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Berkshire Health Systems - Fairview Hospital
10.2025 - Current
- Managed high-stress situations while maintaining clear communication
- Resolved issues efficiently while maintaining a positive experience
- Drove customer engagement by identifying needs and recommending solutions
- Managed front desk operations and served as a professional first point of contact
Cashier/Cook/Customer Service Representative
Churchstreet Deli & Pizzeria
06.2019 - 10.2025
- Provided fast, friendly service in a high-volume environment
- Collaborated with team members to meet operational and customer satisfaction goals
- Executed in-store and digital promotions of menu items and food products, driving customer awareness, engagement, and upselling opportunities
- Upsold menu items and handled transactions accurately
- Prepared and handled food products in a fast-paced environment while maintaining strict quality, safety, and presentation standards, building attention to detail and product awareness relevant to food distribution and client-facing sales
Customer Service Sales Representative
J Polep Distribution
08.2022 - 07.2025
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Managed inventory levels and coordinated timely deliveries to optimize supply chain efficiency.
- Resolved customer complaints swiftly, ensuring consistent service quality and customer loyalty.
- Developed product knowledge through training sessions, enabling effective communication with clients.
- Supported sales operations in a distribution environment, ensuring accurate and timely order processing
- Built relationships with clients by providing reliable service and product knowledge
- Represented the company at a trade show, engaging prospects and promoting product offerings
- Developed a strong understanding of inventory, logistics, and client expectations
Education
High School Diploma -
Taconic Hills High School
Ancramdale, NY06-2021
Skills
- Account & Client Relationship Management
- B2B Sales Support
- Product Knowledge & Promotion
- Upselling & Cross-Selling
- Order Coordination & Accuracy
- Fast-Paced Problem Solving
- Time Management & Organization
- Communication & Active Listening
- Relationship Building Across Diverse Customer Environments
Timeline
Customer Service Representative
Berkshire Health Systems - Fairview Hospital
10.2025 - Current
Customer Service Sales Representative
J Polep Distribution
08.2022 - 07.2025
Cashier/Cook/Customer Service Representative
Churchstreet Deli & Pizzeria
06.2019 - 10.2025
High School Diploma -
Taconic Hills High School