Haley Franson
Juniors Center for Children
Moorhead,MN
5
years of professional experience
Dedicated professional with a strong work ethic and proven ability to engage guests and provide exceptional customer service. Skilled in task prioritization, team collaboration, and maintaining cleanliness standards. Eager to leverage experience and skills in a new role to support team success and enhance guest experiences.
Work History
Server/Bartender
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed table assignments and coordinated service flow for optimal dining experience.
- Implemented upselling strategies to enhance revenue and improve guest experiences.
- Resolved customer complaints efficiently, maintaining positive relationships and ensuring repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Childcare Provider
4 Years 6 Months- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Provided safe and nurturing environment for children of different ages.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
- Communicated with children’s parents or guardians about daily activities, behaviors, and related issues.
- Implemented positive reinforcement techniques to encourage desired behaviors in children.
- Communicated effectively with parents regarding the daily activities of their child.
- Modeled good behavior for the children while maintaining professional boundaries.
- Promoted children’s emotional development by encouraging respect of others.
- Developed individualized care plans to meet the needs of each child.
Manager/Server/Bartender
1 Year 10 Months- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Exercised focus and concentration to keep track of tables and remember orders.
- Mentored and trained new employees on company policies and procedures.
Education
- Entrepreneurship
- Business Administration And Management
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Task prioritization
Team collaboration
Hospitality service expertise
Memory retention
Cleanliness standards
Sales techniques
Sales expertise
Service prioritization
Team leadership
Time management
Decision-making
Staff management
Staff training and development
Operations management
Timeline
Server/Bartender
Bar Down Sports Bar and Grill
07.2026 - CurrentRead More
Manager/Server/Bartender
Hooligans Bar and Grill
08.2024 - 06.2026Read More
Childcare Provider
Juniors Center for Children
01.2022 - CurrentRead More
Sauk Centre Public School
High School Diploma
Read More
Minnesota State Community And Technical College
from Entrepreneurship
Read More
Minnesota State Community And Technical College
from Business Administration And Management
Read More