Haley Gafford
Tallahassee,FL
Summary
Dynamic and results-driven hospitality professional with extensive experience. Proven expertise in customer service, relationships, and task delegation. Fostering a welcoming atmosphere that enhances customer loyalty. Adept at suggestive selling and building rapport, consistently delivering exceptional service that keeps guests returning for more.
Overview
4
4
years of professional experience
Work History
Bartender/Manager
Food Glorious Food
04.2024 - Current
- Oversaw and trained staff to deliver quality service and ensure a welcoming environment for guests.
- Maintained full product knowledge of menus and specials.
- Performed opening and closing duties for the restaurant and closing out cash transactions.
- Crafted and served drinks in a fast paced environment while ensuring accuracy, handling cash, and keeping a clean and tidy work space.
- Built rapport with customers and delivered service that kept them coming back again and again.
Server
Point 57
01.2021 - 03.2024
- High scale local restaurant where I quickly developed relationships with new customers and regulars. Maintained positivity while servicing up to 7 tables during prime-time hours during peak season.
- Extensively studied menus when released and learned up-to-date knowledge of the menu, specials of the day, and wine pairings to be able to proactively recommend drinks, appetizers, dinners, and desserts to make every customer’s experience the best experience.
- Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis.
Education
High School Diploma -
Mariner Highschool
Cape Coral05-2021
Skills
- Task delegation
- Cash handling
- Workplace safety
- Collaborative mindset
- Sales expertise
- Suggestive selling
- Customer service
- Outgoing personality
Timeline
Bartender/Manager
Food Glorious Food
04.2024 - Current
Server
Point 57
01.2021 - 03.2024
High School Diploma -
Mariner Highschool
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