Haley Gilbert
Port St Lucie
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Certified in Microsoft Word, Excel, and Powerpoint.
Overview
9
9
years of professional experience
Work History
Administrative Manager
Eden Medical Supply
06.2022 - 06.2025
- Organizing and filling out reports such as call logs as well as missed call logs and sending out missed calls accordingly
- Calling and establishing relationships with doctors offices to help supply their patients.
- Filing medical records into correct folders and taking notes if it’s not a valid record
- Verifying sale logs and correcting information to upload them accordingly
- Transcribing referral orders
- Searching up tracking numbers to mark them to match their status.
Administrative Assistant
Senior Marketing Specialists
05.2021 - 06.2022
- Organizing and filling out reports such as call logs as well as missed call logs and sending out missed calls accordingly
- Filing medical records into correct folders and taking notes if it’s not a valid record
- Verifying sale logs and correcting information to upload them accordingly
- Transcribing referral orders
- Searching up tracking numbers to mark them to match their status.
Manager
Jon Smith Subs
01.2016 - 06.2021
- Hired, trained, and mentored staff to maximize effectiveness.
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Operations
C.O.P.S. Monitoring
02.2021 - 04.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Monitor and authorize entrance and departure of clients, emergency personnel, as well as company technicians to guard against theft and maintain the security of premises.
- Test and adjust communication, alarm systems, and to reports malfunctions to maintenance units.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance to established procedures.
Managing Market Partner
Monat Global
08.2018 - 01.2020
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new targets, developed new business opportunities, and presented product lines to customers.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgably.
- Increased customer engagement through social media.
Manager
Tutti Frutti
01.2018 - 03.2019
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items, and navigated internal software to join reward programs to promote loyalty, satisfaction, and sales numbers.
- Emptied trashcans and transported waste to collection areas.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL05.2020
Associate of Arts - Psychology
Palm Beach State College
05.2018
Skills
- Job inspections
- Staff Management
- Operations management
- Supervision
- Problem resolution
- Customer service
- Office administration
- Social media advertising
- Organization and multitasking
Timeline
Administrative Manager
Eden Medical Supply
06.2022 - 06.2025
Administrative Assistant
Senior Marketing Specialists
05.2021 - 06.2022
Operations
C.O.P.S. Monitoring
02.2021 - 04.2021
Managing Market Partner
Monat Global
08.2018 - 01.2020
Manager
Tutti Frutti
01.2018 - 03.2019
Manager
Jon Smith Subs
01.2016 - 06.2021
Associate of Arts - Psychology
Palm Beach State College
Bachelor of Arts - Psychology
Florida Atlantic University
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