Haley Grantham
San Angelo
Summary
Results-driven supervisor with expertise in customer service and staff management. Proven ability to enhance team productivity and streamline operations, ensuring high levels of employee engagement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Department Supervisor-Paint
Lowes Home Improvment
09.2025 - Current
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Coordinated inventory management processes to maintain stock levels and minimize discrepancies.
- Implemented safety protocols, ensuring compliance with company standards and regulations.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with management to develop promotional displays, increasing customer engagement.
- Resolved customer inquiries promptly, enhancing overall shopping experience and loyalty.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Department Supervisor-Front End
Lowes Home Improvment
01.2023 - 09.2025
- Supervised daily operations to ensure compliance with safety protocols and company standards.
- Trained and mentored team members to enhance productivity and customer service skills.
- Coordinated scheduling and workflow to maximize team efficiency during peak hours.
- Resolved customer inquiries and complaints, improving overall satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Specialty Department Supervisor
Lowes Home Improvment
02.2021 - 01.2023
- Led daily operations of specialty department, ensuring efficient inventory management and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service best practices.
- Developed strategic plans to enhance merchandising techniques, increasing product visibility and sales.
- Implemented process improvements that streamlined workflow and reduced operational delays in the department.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demands effectively.
- Collaborated with upper management to set departmental goals aligned with overall company objectives.
- Assisted in the recruitment process, selecting highly motivated candidates who positively contributed to team dynamics.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
High School Diploma -
Potters Hand Christian School
San AngeloSkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Staff supervision
- Leadership skills
- Inventory management
- Growth planning
- Receiving oversight
- Employee engagement
- Recovery management
Timeline
Department Supervisor-Paint
Lowes Home Improvment
09.2025 - Current
Department Supervisor-Front End
Lowes Home Improvment
01.2023 - 09.2025
Specialty Department Supervisor
Lowes Home Improvment
02.2021 - 01.2023
High School Diploma -
Potters Hand Christian School