Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haley Green

Pascagoula,MS

Summary

Dynamic customer service professional with a proven track record at Baymont By Wyndham, excelling in guest services and problem-solving. Recognized for resolving guest issues promptly, enhancing satisfaction and loyalty. Skilled in cash handling and maintaining accurate records, ensuring seamless operations in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Baymont By Wyndham
01.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Shift Leader

Kurbside Kitchen
12.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Customer Service Representative

AT&T
06.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Gulf Coast Healthcare Career Training Center
3438 Main St , Moss Point , Mississippi
03-2025

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Venipuncture
  • Documentation
  • Oral and written communications
  • Time management
  • Microsoft office

Certification


  • BLS Certification, North Mississippi EMS Authority
  • Certified Phlebotomy Technician, [MedCa Certifications]

Timeline

Front Desk Agent

Baymont By Wyndham
01.2024 - Current

Customer Service Representative

AT&T
06.2022 - 04.2024

Shift Leader

Kurbside Kitchen
12.2020 - Current

High School Diploma -

Gulf Coast Healthcare Career Training Center

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