Haley Gregg
phoenix,AZ
Summary
Dynamic Salon Manager with a proven track record at Rochelle's Salon And Spa, adept in business development and client relations. Excelled in boosting customer loyalty through strategic engagement, achieving sales goals, and enhancing team performance with effective coaching. Skilled in supply management and problem-solving, significantly increasing salon business and customer retention.
Overview
7
7
years of professional experience
Work History
Salon Manager
Rochelle's Salon And Spa
05.2017 - Current
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
Education
Associate of Science - Medical Assisting
East Valley Institute of Technology - Adult Education Center
Mesa, AZ05.2020
Skills
- Supply Management
- Appointment Scheduling
- Client Relations
- Business Development
- Problem-solving skills
Timeline
Salon Manager
Rochelle's Salon And Spa
05.2017 - Current
Associate of Science - Medical Assisting
East Valley Institute of Technology - Adult Education Center
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