Amber Quick
High Point,NC
Summary
Salon Manager with a proven track record at Great Clips Hair Salon, excelling in customer service and employee development. Enhanced operational efficiency through effective inventory management and financial oversight, leading to increased staff productivity and customer satisfaction. Committed to quality service and fostering a motivated team environment.
Overview
6
6
years of professional experience
Work History
Salon Manager
Great Clips Hair Salon
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw payroll operations.
- Ensured cash drawer was consistently balanced.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Education
Cosmetology
Virginia College
Greensboro, NC06.2017
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Inventory controls
- Financial management
- Supply management
- Account management
- Budget administration
- Profit enhancement
- Brand representation
- Loss prevention
- Commitment to quality and service
- Accurate money handling
- Inventory management
- Shift management
- Product sales
- Payroll submission
Timeline
Salon Manager
Great Clips Hair Salon
10.2019 - Current
Cosmetology
Virginia College