Haley Grell
Ocala,Florida
Summary
Dedicated kennel technician with expertise in animal care and sanitation protocols at South Ocala Animal Clinic. Proven ability to enhance animal wellbeing through effective behavior observation and socialization techniques. Recognized for exceptional customer service and teamwork, ensuring a positive experience for both pets and their owners. Honest, dependable, and committed to animal health.
Professional animal care specialist with strong background in maintaining high standards of cleanliness and animal welfare. Proven ability to work collaboratively in team settings and adapt to changing needs. Skilled in handling, feeding, and monitoring animals, ensuring safe and comfortable environment. Reliable and results-focused, consistently delivering quality care and support.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Kennel Technician
South Ocala Animal Clinic
11.2024 - 05.2025
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Reduced stress levels in animals by implementing structured play and exercise routines, promoting physical and mental well-being.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Sandwich Artist
Jersey Mike's Subs
11.2023 - 12.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Assistant
Grooming by Lauren
12.2019 - 09.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
GED -
College of Central Florida
Ocala, FLSkills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Animal restraint techniques
- Animal nutrition proficiency
- Veterinary assistance
- Record keeping
- Kennel maintenance
- Feline behavior
- Animal monitoring
- Animal bathing
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Honest and dependable
- Dependable and responsible
- Human and animal safety
- Feeding and watering
Timeline
Kennel Technician
South Ocala Animal Clinic
11.2024 - 05.2025
Sandwich Artist
Jersey Mike's Subs
11.2023 - 12.2024
Assistant
Grooming by Lauren
12.2019 - 09.2024
GED -
College of Central Florida
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