Haley Hackney
Charleston,WV
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wv Parkway Authority
Charleston, WV
01.2021 - 09.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Contacted customers daily via email, phone and postal mail.
- Worked with multiple computer systems daily.
Parent Assistant
Kanawha County Schools
Charleston, WV
11.2020 - 07.2021
- Maintained a safe environment while supervising the children, exhibiting sound judgment and decision-making capabilities.
- Provided emotional support to help children cope with challenging situations or transitions, emphasizing my caring nature.
- Performed light housekeeping duties related to childcare responsibilities, illustrating my multitasking proficiency.
- Created fun learning experiences through arts and crafts projects, demonstrating creativity and resourcefulness.
Teaching Assistant
Momma Bears Daycare
Charleston, WV
05.2019 - 12.2019
- Provided individualized support to students who required additional help with understanding concepts or completing assignments.
- Developed positive relationships with students through individual interactions and recognition of accomplishments.
- Identified student challenges and discussed corrective actions with lead teacher.
Education
High School Diploma -
Herbert Hoover High School
Elkview, WV05-2019
Skills
- Customer Service
- Time Management
- Team work Abilities
- Problem Solving
- Active Listening
- Call Center Experience
- Customer Relations
- Adaptability and flexibility
Timeline
Customer Service Representative
Wv Parkway Authority
01.2021 - 09.2022
Parent Assistant
Kanawha County Schools
11.2020 - 07.2021
Teaching Assistant
Momma Bears Daycare
05.2019 - 12.2019
High School Diploma -
Herbert Hoover High School
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