Haley Hagan
Bedford,IN
Summary
I’m a compassionate patient care tech and student nurse, diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Patient Care Technician
IU Health Bedford Hospital
Bedford, Indiana
03.2023 - Current
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and reported changes to healthcare providers.
- Prepared and maintained patient rooms for admissions and procedures.
- Documented patient information in electronic health records accurately.
Registrar
IU Health Bedford Hospital
Bedford, IN
10.2022 - 03.2023
- Processed insurance information to verify coverage and eligibility promptly.
- Assisted in training new staff on registration procedures and systems.
- Maintained confidentiality of patient records in compliance with regulations.
- Resolved patient inquiries related to registration and billing concerns professionally.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Facilitated communication between patients and healthcare providers effectively.
- Coordinated with medical staff to ensure accurate patient information collection.
- Utilized electronic health record systems for data entry and retrieval.
Daycare Worker
Kinderland Preschool & Childcare
Williams, Indiana
04.2020 - 07.2022
- Supervised children during playtime and learning activities.
- Developed age-appropriate lesson plans and educational activities.
- Maintained a safe and clean environment for children to explore.
- Encouraged positive social interactions among children during group activities.
- Monitored children's play activities to ensure safety.
- Engaged children in creative play activities such as art projects, music time, story time.
Waitress Trainer
Dennys Resturant
Bedford, Indiana
01.2017 - 03.2020
- Trained new waitstaff on menu knowledge and customer service standards.
- Oversaw daily operations to ensure adherence to restaurant policies and procedures.
- Developed training materials for onboarding and ongoing staff education.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Server
Steak N Shake
Bedford, Indiana
01.2016 - 01.2017
- Provided attentive service to guests in a fast-paced dining environment.
- Took accurate orders and communicated them efficiently to the kitchen staff.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with team members to enhance overall guest experience.
Education
Practical Nursing Technical Certification - Practical Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN 08.2025 - 08.2026
Bedford North Lawrence High School
Bedford, INSkills
- Patient care
- Electronic health records
- Vital signs monitoring
- Compliance standards
- Effective communication
- Team collaboration
- Emergency response
- Blood glucose monitoring
Affiliations
- During my clinical rotations at Ivy Tech, I completed an 8-week course in Pediatrics and Obstetrics. Throughout this experience, I gained hands-on exposure in a variety of clinical settings, including the Neonatal Intensive Care Unit (NICU), Labor and Delivery, and Postpartum care. I also completed rotations at Southern Indiana Pediatrics in Bedford and Head Start. Additionally, I spent eight weeks, attending clinicals every Wednesday, on the Medical Observation Unit at IU Health Bloomington
Timeline
Practical Nursing Technical Certification - Practical Nursing
Ivy Tech Community College of Indiana
08.2025 - 08.2026
Patient Care Technician
IU Health Bedford Hospital
03.2023 - Current
Registrar
IU Health Bedford Hospital
10.2022 - 03.2023
Daycare Worker
Kinderland Preschool & Childcare
04.2020 - 07.2022
Waitress Trainer
Dennys Resturant
01.2017 - 03.2020
Server
Steak N Shake
01.2016 - 01.2017
Bedford North Lawrence High School