Haley Hamby
Mechanicsburg,OH
Summary
A Veterinary Assistant and Customer Service Representative, notably with Marysville Animal Care Center and Happy Druggist Pharmacy, excelling in client communication and pharmacy inventory management. Demonstrating the ability to enhance patient care and customer satisfaction, achieving top performance metrics. Skilled in cleaning, sanitizing, and ensuring animal safety, adept at resolving high-stress situations with professionalism and empathy. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Marysville Animal Care Center
2024.05 - 2024.07
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Customer Service Representative
Happy Druggist Pharmacy
2022.11 - 2024.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responsible for all inventory and reordering needed products.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science - Large Animal Vet Tech
Clark State Community College
Springfield, OH05.2026
High School Diploma -
Mechanicsburg High School
Mechanicsburg, OH05.2024
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Pharmacy inventory
Timeline
Veterinary Assistant
Marysville Animal Care Center
2024.05 - 2024.07
Customer Service Representative
Happy Druggist Pharmacy
2022.11 - 2024.02
Associate of Science - Large Animal Vet Tech
Clark State Community College
High School Diploma -
Mechanicsburg High School
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