Haley Hammond
Dickinson,ND
Summary
Dedicated Driver's License Examiner at NDDOT Dickinson District, recognized for exceptional accuracy in processing transactions and effectively managing cash deposits. Demonstrated strong verbal communication and collaborative teamwork skills while de-escalating challenging situations, ensuring a positive experience for applicants. Committed to upholding state regulations and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Driver's License Examiner
NDDOT Dickinson District
08.2024 - Current
- Evaluated applicant identification, verified eligibility through state systems, and processed applications for new and renewed licenses.
- Administered written, visual, and road tests to determine an applicant's eligibility for a driver's license.
- Enforced state and federal laws, rules, and regulations related to driver licensing.
- Performed credential corrections.
- Collected fees for licenses, balanced cash drawers, and processed transactions with high accuracy.
- Processed and reconciled end-of-day cash, credit, and check transactions, preparing them for bank deposit.
- Worked effectively in fast-paced environments.
- Effectively de-escalated stressful situations with irate or frustrated customers while maintaining professionalism.
Warehouse Worker
Dana INC.
05.2023 - 04.2024
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Caregiver
Cobb Vantress
10.2021 - 09.2023
- Maintained proper chicken house temperature and ventilation.
- Fed and watered up to 100 chickens daily.
- Monitored flock for signs of disease or physical distress and culled infirm individuals.
Documentation Specialist
Verus Healthcare
06.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
Covenant Health
01.2020 - 06.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
Insurance Agent
Sitel
09.2016 - 10.2017
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
Penfoster High School
Sunbright, TN12.2015
Skills
- Strong focus on accuracy
- Collaborative teamwork skills
- Effective goal development
- Document review
- Calendar management skills
- Strong verbal communication
- Cash deposit management
- Financial transaction processing
Timeline
Driver's License Examiner
NDDOT Dickinson District
08.2024 - Current
Warehouse Worker
Dana INC.
05.2023 - 04.2024
Caregiver
Cobb Vantress
10.2021 - 09.2023
Documentation Specialist
Verus Healthcare
06.2020 - 08.2021
Medical Assistant
Covenant Health
01.2020 - 06.2020
Insurance Agent
Sitel
09.2016 - 10.2017
High School Diploma -
Penfoster High School
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