Haley Heap
Grass Valley,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Neds
11.2017 - 03.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Kirby Lane
08.2015 - 10.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ski Rental Associate
Alpine Meadows Ski Resort
11.2013 - 04.2014
- Collected rent and security deposits to provide timely payments to property owners.
- Placed sales calls and handled sales for incoming customer calls.
- Managed multiple tasks in high-volume environment.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Server
Dakotas
07.2012 - 11.2013
- Maintained a clean and aesthetically pleasing dinning areas for guest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
The Kelowna Christian School
Kelowna, BCSkills
- Guest Engagement
- Order delivery practices
- Food spoilage prevention
- Front-of-house display creation
- Warm and Friendly
- Wine Pairings
- Adaptable and Flexible
- Wine pairing knowledge
- Memory retention
Timeline
Server
Neds
11.2017 - 03.2019
Server
Kirby Lane
08.2015 - 10.2017
Ski Rental Associate
Alpine Meadows Ski Resort
11.2013 - 04.2014
Server
Dakotas
07.2012 - 11.2013
The Kelowna Christian School