Haley Hernandez
Self Employed
Odessa,TX
2
Languages
4
years of professional experience
A fast learner with strong multitasking abilities, I consistently enhance client satisfaction through efficient customer communication . Committed to maintaining high standards, I thrive in fast-paced environments, ensuring high customer satisfaction.
Work History
Commercial and Residential Cleaner
1 Year 5 Months- Cleaned commercial and residential spaces, following detailed checklists for kitchens, bathrooms, and common areas.
- Sanitized high-touch surfaces, floors, and fixtures using approved cleaning products and safe handling procedures.
- Organized cleaning supplies, restocked inventory, and maintained equipment for efficient daily operations.
- Removed trash, recyclables, and debris while keeping properties presentable and hazard-free.
- Inspected rooms after service to confirm quality standards and address missed areas promptly.
- Managed independent cleaning schedules, prioritizing tasks to meet client expectations and deadlines.
- Resolved customer requests professionally, adjusting service details to support consistent satisfaction.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
Truck Dispatcher
6 Months- Coordinated daily truck dispatch schedules to keep hauling assignments moving on time.
- Assigned drivers to loads based on availability, route demands, and service priorities.
- Monitored trip progress and relayed updated instructions to drivers throughout shifts.
- Resolved dispatch issues quickly by adjusting routes, schedules, and load coverage.
- Recorded dispatch details accurately in tracking systems and route logs.
- Supported drivers with clear directions, site updates, and delivery requirements.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Front Desk Receptionist
10 Months- Greeted visitors and directed traffic to appropriate departments.
- Answered multi-line phone calls and routed inquiries to correct contacts.
- Scheduled deliveries and maintained front desk calendar for daily operations.
- Supported office staff with clerical tasks and customer service requests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed deliveries and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected payments from customers.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using Google Calendar, reducing conflicts or double bookings.
Education
High School Diploma
Skills
Fast learner
Multitasking proficiency
Initiative and Self-motivation
Adherence to high customer service standards
Excellent customer service
Strong communication skills
Stress tolerance
Documentation management
Telephone skills
Greeting and seating clients
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Commercial and Residential Cleaner
Self Employed
02.2025 - 07.2026Read More
Truck Dispatcher
Spur Vacuum Trucks
10.2023 - 04.2024Read More
Front Desk Receptionist
Cementos Ready Mix
07.2022 - 05.2023Read More
Odessa High School
High School Diploma
Read More