Haley Hicks
Pleasant Grove
Summary
Adept in vital signs monitoring and organizational leadership, I significantly enhanced patient care at UAB Medical West. My adaptability and self-motivation have consistently improved efficiency and satisfaction across diverse roles, from healthcare to management. Skilled in emergency response and customer service, I excel in fast-paced environments, always prioritizing safety and quality.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UAB Medical West
09.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Warehouse Worker
BTC
03.2024 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Supported timely order fulfillment by accurately pulling products from designated locations according to pick lists provided by management.
- Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
Extrusion Operator
Dapa INC
10.2018 - 03.2023
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Assisted in training new employees on extrusion equipment operation, safety protocols, and company standards.
- Set up and operated extrusion machines to derive plastic compounds.
- Maintained a clean and organized work environment, reinforcing safety guidelines to minimize accidents.
- Consistently met daily production targets through effective time management strategies and strong attention to detail.
- Demonstrated adaptability by quickly learning new techniques, processes, or equipment as required for specific job tasks.
- Met production goals through timely changeover and proper set up of injection molds and workstations.
- Followed formulas in weighing resins and other chemicals to maintain productivity requirements.
- Changed out screens, dies, and inserts to fit different production needs.
- Took apart machinery, cleaned parts, and replaced damaged or worn out components.
Assistant Manager
Wendy's
12.2016 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
GED -
Wallace State Community College
Hanceville, AL05-2014
Skills
- Vital signs monitoring
- Packaging and labeling
- Organizational leadership
- Customer service
- Blood glucose testing
- Cleaning and organizing
- Patient observation
- Self-motivated and disciplined
- CPR certification
- Adaptability to change
- Emergency response
- Punctual and dependable
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Management of Aggressive Behavior (MOAB)
Timeline
Patient Care Technician
UAB Medical West
09.2024 - Current
Warehouse Worker
BTC
03.2024 - 09.2024
Extrusion Operator
Dapa INC
10.2018 - 03.2023
Assistant Manager
Wendy's
12.2016 - 10.2018
GED -
Wallace State Community College
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