Haley Holahan
Summary
Versatile and results-oriented professional with a proven track record at Ulta Beauty Inc., excelling in customer service and relationship building. Demonstrated ability to enhance customer satisfaction and loyalty through effective problem-solving and exceptional service. Skilled in cash handling and team leadership, significantly contributing to increased brand visibility and sales.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Private Nanny
Private Care
09.2022 - 09.2024
- Developed strong relationships with parents, maintaining open communication about child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Playing games, worked on puzzles, took outside for daily exercise, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Clinique Counter Manager
Ulta Beauty Inc.
11.2018 - 08.2022
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Night Customer Service Manager
Saker Shoprite
02.2016 - 10.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Saker Shoprites
12.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Howell High School
Howell Township, NJ06-2016
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Cash handling
- Excellent time management skills
- Effective workflow management
- Team building and leadership
- Customer service
- Problem-solving
- Time management
- Customer relations
Languages
French
Limited Working
English
Native or Bilingual
Spanish
Limited Working
Timeline
Private Nanny
Private Care
09.2022 - 09.2024
Clinique Counter Manager
Ulta Beauty Inc.
11.2018 - 08.2022
Night Customer Service Manager
Saker Shoprite
02.2016 - 10.2018
Cashier
Saker Shoprites
12.2015 - 02.2016
High School Diploma -
Howell High School
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