Haley Hughes
Jonesboro,AR
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Manager
Gamble Home Furnishings
Jonesboro , AR
12.2025 - Current
- Collaborated with vendors and delivery teams on product availability
- Lead sales training and performance development across multiple locations, strengthening customer service, sales execution, and team accountability.
- Create and implement structured training programs for managers and sales associates, including onboarding, leadership development, and ongoing sales coaching.
- Train managers to coach employees, evaluate performance, reinforce sales standards, and lead effective teams.
- Develop sales associates’ skills in product knowledge, consultative selling, financing presentations, objection handling, and closing techniques.
- Create training manuals, role-play exercises, checklists, and evaluations to standardize training across locations.
- Analyze individual and store KPIs to identify performance gaps and develop targeted improvement plans.
- Coach teams on increasing average sale value through complete room solutions, protection plans, and mattress packages.
- Monitor CRM activity and customer follow-ups to improve lead management, customer retention, and sales conversion.
- Partner with ownership and store leadership to improve sales performance, training consistency, and daily operations.
Finance Coordinator
Higginbotham Family Dental
Jonesboro, Arkansas
07.2024 - 12.2025
- Supported all financial operations for high-volume office serving 70+ patients daily, including billing, insurance collections, and reporting.
- Processed insurance claims and patient billing to support timely reimbursement.
- Managed patient accounts, arranged payment plans, and followed up on outstanding balances to support cash flow.
- Verified insurance eligibility and benefits before appointments.
- Worked with dental providers and front office team to maintain accurate coding and documentation for insurance submission.
- Prepared daily, weekly, and monthly financial reports to track revenue collections and outstanding balances.
- Explained treatment costs, insurance coverage, and financing options to patients to improve transparency and treatment acceptance.
- Reconciled payments and deposits while maintaining accurate records for internal audits and end-of-month closeouts.
District Manager
Planet Fitness
Memphis, TN
10.2018 - 07.2023
- Supported direct team of 15-18 managers.
- Helped plan weekly scheduling and coverage to meet business needs.
- Tracked inventory levels and restock needs to support supply readiness.
- Reviewed weekly reports and data to support member retention and goal tracking.
- Assisted with recruiting and hiring to strengthen staff coverage.
- Built team capability and modeled positive leadership habits.
- Maintained Planet Fitness standards while supporting customer and employee satisfaction.
- Prepared monthly gym budgets and guided cost-conscious spending decisions.
- Handled onboarding and termination processes for team members.
- Led Planet Fitness club operations across district locations.
- Coached club managers on member service, staffing, and daily execution.
- Reviewed budgets, payroll, and labor controls for assigned clubs.
- Monitored cleanliness, safety, and brand standards in Planet Fitness facilities.
- Supported hiring, training, and performance reviews for club leadership teams.
- Resolved escalated member concerns and service issues with club staff.
- Audited sales, retention, and membership procedures across district locations.
- Coordinated marketing rollouts and operational updates with Planet Fitness leadership.
- Completed regular store visits to check compliance with company policies, standards, and regulations.
- Managed all personnel matters within district, including recruitment, hiring, performance reviews, and disciplinary actions.
- Provided ongoing coaching and training for store managers on productivity and profit goals.
- Developed strategic plans to increase sales, reduce costs, and improve operational efficiency.
Store Manager
Palm Beach Tan
Memphis, TN
05.2016 - 10.2018
- Hire new employees
- Develop long term goal plans
- Manage day to day operations in store
- Schedule Employees
- Meet sales goals
- Train, motivate, and mentor all staff members
- Monitor expenses such as labor, cost of sales, and inventory
- Account for all money in store and meet banking requirements
- Set up local marketing events to promote the store
Customer Service Associate
Planet Fitness
Jonesboro, AR
12.2015 - 06.2016
- Answered multi line phones
- Booked customers in system
- Assisted customers with questions or concerns
- Used cash register
- Recorded customer personal and financial data
Office Assistant
Memphis Riverboats
Memphis, TN
01.2014 - 08.2014
- Answered multi-line phone calls and directed inquiries.
- Reserved riverboat cruise trips for customers.
- Processed ticket sales for customers.
- Helped coordinate special events and weddings.
- Supported customers with questions and service needs.
Education
Diploma -
Marion High School
Marion, AR05-2013
Business
University of Mississippi
Oxford, MS Skills
- Microsoft Office proficiency
- Appointment scheduling
- Multi-line phone systems
- Cash handling
- Customer relationship management
- Sales strategies
- Human resources management
- Sales
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- CPR/First Aid
- August 2016 to Current
Timeline
Sales Manager
Gamble Home Furnishings
12.2025 - Current
Finance Coordinator
Higginbotham Family Dental
07.2024 - 12.2025
District Manager
Planet Fitness
10.2018 - 07.2023
Store Manager
Palm Beach Tan
05.2016 - 10.2018
Customer Service Associate
Planet Fitness
12.2015 - 06.2016
Office Assistant
Memphis Riverboats
01.2014 - 08.2014
Diploma -
Marion High School
Business
University of Mississippi