Haley Johnson
Biolife Plasma Services
Lubbock,TX
1
Certification
4
years of professional experience
Hardworking student with extensive experience in patient care, clinical environments, and healthcare communication. Skilled in building trust, educating patients, and translating complex medical information to produce solutions. Recognized for strong problem-solving abilities, professionalism, and results-driven work ethic.
Work History
Senior Plasma Center Technician
1 Year 1 Month- Supervised plasma collection procedures to ensure compliance with safety and regulatory standards.
- Trained and mentored junior technicians on operational protocols and best practices.
- Implemented quality control measures to enhance plasma product integrity and donor safety.
- Coordinated donor scheduling and management, optimizing operational efficiency within center workflows.
- Monitored equipment performance, conducting routine maintenance to minimize downtime and ensure reliability.
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
Dispatcher
1 Year 1 Month- Managed scheduling and routing of technicians to optimize daily workload efficiency.
- Maintained communication with field staff to ensure accurate status updates and customer satisfaction.
- Analyzed service requests and prioritized tasks to enhance workflow and resource allocation.
- Developed and maintained accurate records of service calls, enhancing data reliability for reporting purposes.
- Provided exceptional customer service to callers, remaining empathetic and patient.
Caregiver
1 Year 2 Months- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, medication management, and mobility support to enhance quality of life.
- Trained and mentored new caregivers on best practices and organizational policies for effective service delivery.
- Monitored client health status and reported changes to medical staff.
- Built strong relationships with clients to deliver emotional support and companionship.
Volunteer
3 Months- Collaborated with healthcare teams to facilitate smooth operations and enhance patient experiences.
- Monitored patient needs, communicating observations to medical staff for timely interventions.
- Organized supply inventory, ensuring readiness for patient services and operational efficiency.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients and helped with discharge procedures.
- Volunteered within Pre-Op, Post-Op, and ER departments.
Adventure Guide
1 Year 4 Months- Engaged visitors and communicated park rules, regulations, and safety measures to enhance their understanding and enjoyment.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Guided park visitors by answering questions and recommending activities to enrich their experience.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Conducted safety briefings to reinforce compliance with operational protocols for adventure activities, ensuring visitor safety.
- Instructed groups and made sure of their safety at a throwing range with axes, knives, and ninja stars.
Crew Member
2 Months- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Bachelor of Science - Kinesiology
Bachelor of Science
- 3.75 GPA
- Extracurricular Activities: FFA and Athletic Training.
Skills
Phlebotomy expertise
Healthcare communication
Patient assessment
Customer service
Telephone etiquette
Laboratory techniques
Patient confidentiality
Time management
Problem solving
Dependability and responsibility
Multitasking
Certification
- PT - Phlebotomy Technician
- EMT - Emergency Medical Technician
- PCA - Personal Care Aide
- CPT - Certified Personal Trainer
References
References available upon request.
Timeline
Senior Plasma Center Technician
Biolife Plasma Services
05.2025 - CurrentRead More
Dispatcher
SJDI Electric
05.2025 - 06.2026Read More
Volunteer
Memorial Hermann Hospital
05.2024 - 08.2024Read More
Caregiver
SYNERGY HomeCare
03.2024 - 05.2025Read More
Adventure Guide
Geronimo Adventure Park
04.2023 - 08.2024Read More
Crew Member
Raising Cane's
05.2022 - 07.2022Read More
Texas Tech University
Bachelor of Science from Kinesiology
Read More
Tomball Memorial High School
Bachelor of Science
Read More