Qui Nguyen
Austin,TX
Summary
Proven leader with a track record of enhancing operational efficiency at In-N-Out by implementing effective inventory management and cash handling processes. Skilled in phlebotomy and renowned for exceptional teamwork, excels in fast-paced environments, ensuring customer satisfaction and team collaboration. Demonstrates adaptability and a commitment to excellence, significantly improving service quality.
Overview
7
7
years of professional experience
Work History
Senior Plasma Center Technician
Biolife Plasma Services
10.2023 - Current
- Achieved and current Red Stick status.
- Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
- Mitigated the risk of adverse reactions by closely monitoring donors throughout the entire donation process for any potential issues or complications.
- Enhanced plasma center operations by implementing efficient work processes and maintaining a clean, organized environment.
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
- Contributed to a positive work culture through effective communication, collaboration, and leadership within the team.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Bartender
Royal Fig Catering
10.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Manager
In-N-Out
06.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained future associates effectively using their best personal learning methods.
Miscellaneous
GigSmart
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate Of Science - General Studies in Pre-Health Sciences
Austin Community College
Austin, TXHigh School Diploma -
Cedar Ridge High School
Round Rock, TX05.2017
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Organization and Time Management
- Dependable and Responsible
- First Aid/CPR
- Adaptable mindset
- Phlebotomy expertise
- Multitasking
- Reliability
- Excellent Communication
- Relationship Building
Timeline
Senior Plasma Center Technician
Biolife Plasma Services
10.2023 - Current
Bartender
Royal Fig Catering
10.2023 - 01.2024
Miscellaneous
GigSmart
08.2023 - Current
Assistant Manager
In-N-Out
06.2017 - 11.2021
Associate Of Science - General Studies in Pre-Health Sciences
Austin Community College
High School Diploma -
Cedar Ridge High School
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