Haley Johnston
Traverse City,MI
Summary
Hello! My name is Haley. I have lived here locally in Traverse City for over 12 years. My past work experience consists largely of customer service, sales, cashier, and front desk positions. I also have experience as a restaurant host and server, and more recently, tried my hand at starting and running my own business post Covid. My daughter and I require more stability long term than running a business from my home has been able to provide, and I am eagerly looking forward to joining and becoming part of a bigger team. I am a dynamic professional skilled in job scheduling and conflict resolution. I excel in fostering client relationships and ensuring customer satisfaction. Dependable and detail-oriented, I consistently deliver high-quality results while maintaining a welcoming environment. I have a valid driver’s license, reliable transportation, and my children range from teenaged to adult. Thank you for considering me.
Overview
18
18
years of professional experience
Work History
Owner/Operator
My Mommy LLC
Grand Traverse County
09.2022 - Current
- Managing day to day operations including job scheduling and client billing.
- Consult with customers to assess needs and propose optimal solutions.
- Provide high-quality cleaning and organizational services, timely communication, and great customer service, ensuring customer satisfaction and retention.
Server
Mcgees 72
Traverse City, MI
07.2018 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Sunplexion Tanning
Traverse City, MI
05.2018 - 09.2020
- Managed daily procedures for store openings and closures.
- Maintained cleanliness and organization of workspace and storefront.
- Developed strong relationships with customers fostering repeat business.
- Cleaned tanning beds and rooms after each use.
- Handled incoming phone inquiries and coordinated appointment scheduling.
Front Desk Receptionist
Windmill Inn Of Roseburg
Roseburg, OR
01.2007 - 03.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and tidy front desk and office area to create professional and welcoming environment for guests.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Baked cookies daily for guests to enjoy.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- When all of my tasks were completed and business was slow, I would check in with housekeeping and assist them with stripping and cleaning rooms.
Education
High School Diploma -
Roseburg High School
Roseburg, OR2008
Skills
- Operations management
- Customer service
- Job scheduling
- Client billing
- Conflict resolution
- Cleaning procedures
- Appointment scheduling
- Data entry
- Dependable and reliable
- Cash handling
- Attention to detail
Timeline
Owner/Operator
My Mommy LLC
09.2022 - Current
Server
Mcgees 72
07.2018 - 02.2021
Sales Associate
Sunplexion Tanning
05.2018 - 09.2020
Front Desk Receptionist
Windmill Inn Of Roseburg
01.2007 - 03.2012
High School Diploma -
Roseburg High School