Haley Junkin

I’ve worked for Starbucks for Five years with a gap in the middle of that stay. I have been a shift manager for 4 years and the experience has been uplifting and full of growth with my team. I’ve learned a lot through my years at Starbucks and love the growth.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
• Coordinated services under supervision of lead baker.
• Created custom cake decorations for various events, leading to high client satisfaction.
• Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
• Replenished bakery items in display cases.
• Followed food safety standards when handling ingredients.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Processed customer orders and payment transactions.

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
• Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
• Designed, filled, and arranged eye-catching product floorsets to increase sales.
• Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
• Boosted brand visibility at major events by representing and speaking knowledgeably about products.
• Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
• Trained new brand ambassadors, ensuring consistency and quality in brand representation.
• Greeted customers warmly and pleasantly answered inquiries.