Haley-Kay Brehmer
Owensboro,KY
Summary
Driven professional with a proven track record at Sun Tan City, enhancing salon business through strategic sales and exceptional customer service, leading to significant customer loyalty. Expert in team management and service upselling, adept at conflict mediation and employee relations. Achieved notable success in exceeding sales quotas and improving operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Salon Director
Sun Tan City
03.2023 - Current
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Tanning Consultant
Sun Tan City
01.2023 - 03.2023
- Educated clients on health and safety of tanning facilities and procedures.
- Exceeded monthly tanning product and membership sale quotas.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
BDC Service Representative
San Antonio Dodge Chrysler Jeep Ram
07.2022 - 10.2022
- Answered incoming customer calls to solve problems, enter orders, and complete follow-up procedures.
- Delivered product and service information to customers.
- Followed up with clients to confirm satisfaction with purchases and resolve last-minute issues.
Shift Leader
Menchies Frozen Yogurt
07.2021 - 01.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Dolores Silas High School
Tacoma, WA06.2021
Skills
- Team Management
- Account Management
- Employee Relations
- Service Upselling
- Appointment Scheduling
- Call Triaging
- Staff Motivator
- Conflict Mediation
Certification
- First Aid/CPR Certified
Timeline
Assistant Salon Director
Sun Tan City
03.2023 - Current
Tanning Consultant
Sun Tan City
01.2023 - 03.2023
BDC Service Representative
San Antonio Dodge Chrysler Jeep Ram
07.2022 - 10.2022
Shift Leader
Menchies Frozen Yogurt
07.2021 - 01.2022
High School Diploma -
Dolores Silas High School
- First Aid/CPR Certified
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