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Haley Kumfer
Orient,OH
Summary
Experienced optometry support professional with a strong background in improving patient care and optimizing clinical operations. Skilled in performing diagnostic tests, managing patient records, and providing procedure assistance. Committed to fostering a collaborative team environment and adapting to evolving industry demands. Recognized for reliability, meticulous attention to detail, and exceptional communication abilities.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Optometric Management Group
05.2024 - 08.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Optometric Technician
Optometric Management Group
05.2023 - 05.2024
- Answer phone calls, greet patients, and schedule appointments
- Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
- Gather patient’s medical history
- Educate patients on their insurance coverage and vision benefits
- Train patients on proper contact lens use and care
- Assist other members of the team as needed to reach individual and team goals
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Thoroughly explained procedures to patients.
Student Usher
Wharton Center for Performing Arts
10.2022 - 05.2023
- Assisted over2,000 patrons to their seats in a professional and welcoming manner
- Collected tickets from patrons and checked patrons’ tickets for proper seat sections
- Coordinated with over20 team members to determine section leads and shift order
- Worked closely with supervisor personnel
Picker
MSC Industrial Supply Co.
05.2022 - 08.2022
- Compiled and checked orders for hardware companies in the community
- Organized orders onto conveyor belts for packers further in the assembly line
- Verified over2,500 small items for orders
- Met quota for each days’ work
Crew Member
Grinders Lincoln Village
10.2020 - 08.2022
- Assembled over250 customer orders and verified the orders for correct ingredients
- Monitored the cash register and checked for sufficient funds at the end of each shift
- Calculated the number of sandwiches necessary for catering orders
- Collaborated with management to organize sufficient opening and closing routines
Education
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MI12.2024
Skills
- Rscript (Intermediate), Microsoft Office Platforms (Intermediate), RevolutionEHR (Intermediate)
- Appointment scheduling
- Diagnostic imaging
- Pre-testing procedures
- Paperwork management
- Customer education
- Practice management software
- Scribing
- Chart preparation
- Physician assistance
- Problem-solving abilities
- Excellent communication
HONORS, SKILLS, AND CLUBS
Clubs: MSU Pre-Optometry Club
Interests
Timeline
Optometric Technician
Optometric Management Group
05.2024 - 08.2024
Optometric Technician
Optometric Management Group
05.2023 - 05.2024
Student Usher
Wharton Center for Performing Arts
10.2022 - 05.2023
Picker
MSC Industrial Supply Co.
05.2022 - 08.2022
Crew Member
Grinders Lincoln Village
10.2020 - 08.2022
Bachelor of Science - Human Biology
Michigan State University
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