Summary
Overview
Work History
Skills
References
Timeline
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MELISSA LAYMAN

MANASSAS,VIRGINIA

Summary

Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

9
9
years of professional experience

Work History

Optometric Technician

Vienna Eyecarecenter
01.2021 - Current
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Optical Manager

Annandale Eye Care
02.2018 - 01.2021
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.

Optician

Ashburn Vision Source
04.2017 - 01.2018
  • Assist customers in decision making process in regard to frame design and shape with consideration to personal budget and insurance
  • Facilitate repairs, adjustments, and finishing resulting in additional sales
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Optician

Todays Vision
07.2015 - 03.2017
  • Assisted patients in frame selection
  • Instructs contact lens Insertion & Removal classes
  • Scheduled and revised patient appointments in order to maximize volume and sales growth
  • Designed and assisted with patient check-in procedures in addition to ongoing staff training
  • Maintained patients personal and insurance information to assure all information was current and accurate
  • Posted all charges, rebates and credits resulting in efficient day to day processes to include deposits, daily, weekly, and month end cash reports

Skills

  • Customer service
  • Optical sales
  • Work ethic
  • Team player
  • Inventory control
  • Intermediate computer skills
  • Typing
  • Multi-line phone experience
  • 10 key proficiency
  • Tonometry

    • Visual field testing

    Diagnostic Imaging

    Retinal Photography

    Glaucoma screening

    Appointment Scheduling

References

References furnished upon request

Timeline

Optometric Technician

Vienna Eyecarecenter
01.2021 - Current

Optical Manager

Annandale Eye Care
02.2018 - 01.2021

Optician

Ashburn Vision Source
04.2017 - 01.2018

Optician

Todays Vision
07.2015 - 03.2017

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MELISSA LAYMAN