Haley Lane
Bartlesville,OK
Summary
Dynamic team leader with a proven track record at Walmart, enhancing workflow efficiency through strategic planning and effective task delegation. Skilled in customer service and problem-solving, I empowered teams to exceed performance goals, resulting in increased customer satisfaction and operational excellence. Committed to fostering collaboration and maintaining safety standards.
Overview
6
6
years of professional experience
Work History
Team Leader
Walmart
Bartlesville
11.2022 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained new team members on operational procedures and best practices for efficiency.
- Implemented process improvements that increased workflow efficiency across departments.
- Monitored sales trends, providing insights to drive strategic decisions for product placement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Manager's Assistant
Taco Bandito
Enid, OK
11.2020 - 05.2022
- Follow safety protocols and food safety guidelines
- Made sure food orders went out in a timely manner
- Problem solved with disappointing or angry customers
Machine Operator
Tyson Foods
Enid, OK
12.2019 - 03.2021
- Operated machinery to ensure efficient production flow and meet quality standards.
- Monitored equipment performance and reported issues to maintenance for prompt resolution.
- Collaborated with team members to optimize production schedules and reduce downtime.
- Trained new operators on safety protocols and equipment handling procedures.
Education
Associate of Business Management - Business Management
Sophia Learning
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Work Planning and Prioritization
Work planning
Safety
Task delegation
Strategic planning
Leadership
Customer service
Organizational skills
Timeline
Team Leader
Walmart
11.2022 - Current
Manager's Assistant
Taco Bandito
11.2020 - 05.2022
Machine Operator
Tyson Foods
12.2019 - 03.2021
Associate of Business Management - Business Management
Sophia Learning