Haley Lawyer
Cobleskill
Summary
Result-driven professional with four years of experience in business operations, marketing and customer service. Proven track record of driving revenue growth through strategic planning and execution. Skilled in customer service, fans first, retail management, marketing and hospitality. Currently pursuing a degree in Sports Management & Communications to further enhance expertise in the field.
Overview
2
2
years of professional experience
Work History
Savannah Bananas Teammate
Fans First Entertainment
06.2025 - Current
- Adapt seamlessly to new cities and venues each week, quickly learning local logistics to provide consistent, high quality service on the road.
- Serve as a frontline representative of the Fans First breand, resolving issues with empathy, speed, and professionalism to turn challenges into positive moments.
- Collaborate with cross functional teams to execute live events, ensuring operational excellence and alignment with company values and upholding the fans first motto.
- Maintaining high energy and enthusiasm in constantly changing environments, building genuine connections with fans and teammates across the country.
Co-Owner/Assistant Manager
Cellar 77
07.2023 - Current
- Drove revenue growth by 75% by successful implementing new products and marketing strategies
- Resolved any customer complaints or issues promptly while maintaining a positive brand image
- Spearheaded successful product launches by developing integrated marketing techniques that are designed to generate buzz among our target audience
- Oversee all aspects of operations, including finance sales, marketing, and human resources, to guarantee all aspects of the business are running effectively
- Manage multiple projects simultaneously within previously established timelines
Super Bowl LIX Hospitality
NOLA Protection Group
01.2025 - 02.2025
- Coordinated and executed high profile hospitality, events for major partners, including Pepsi, Spotify, the Ritz, Carlton, Uber and the NFL and showing seamless guest experience for VIP clientele
- Facilitated logistics and coordination of private events, including working directly with high-level executives and celebrities in fast pace high-pressure environments
- Delivered exceptional customer service by anticipating, and addressing the needs of guests which helped contribute to the success of high stake events
- Represented Super Bowl LIX hospitality with professionalism and discretion enhancing the events, reputation for luxury and exclusivity
- Maintained in-depth knowledge of event schedules, VIP guest preferences and venue specific services to anticipate needs and proactively deliver superior service
Education
Sports Management & Communications
Louisiana State University
Baton Rouge, LA05.2027
Skills
- Brand strategy development
- Effective problem resolution
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time managment
Timeline
Savannah Bananas Teammate
Fans First Entertainment
06.2025 - Current
Super Bowl LIX Hospitality
NOLA Protection Group
01.2025 - 02.2025
Co-Owner/Assistant Manager
Cellar 77
07.2023 - Current
Sports Management & Communications
Louisiana State University
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