Haley Lecount
Bismarck
Summary
Dedicated professional with extensive experience in customer relationship management and operational efficiency. Proven track record of engaging customers, resolving issues, and maintaining accurate records to enhance operational workflows.
Overview
2027
2027
years of professional experience
Work History
Rural Letter Carrier
United States Post Office
Bismarck
02.2018 - Current
- Delivered mail to rural customers along designated routes, ensuring timely service.
- Sorted and organized mail by zip codes, enhancing distribution efficiency.
- Maintained accurate records of pickups and deliveries while adhering to security protocols.
- Communicated with customers about services, resolving inquiries and complaints to improve customer satisfaction.
- Operated postal vehicles safely, complying with traffic regulations throughout delivery assignments.
- Inspected mailboxes and delivery vehicles, promptly reporting issues to supervisors.
- Collected payments for services, maintaining accurate transaction records and receipts to ensure accountability.
- Followed established procedures for handling undeliverable mail and address changes.
caregiver
Super Kids Jr Academy
Bismarck
2014 - 2017
- Created safe, nurturing environment for learning and play.
- Supported children's independence by assisting with daily activities, including bathing and dressing.
- Engaged children in age-appropriate tasks to support educational development.
- Updated parents on children's progress and tailored support to meet individual needs.
- Collaborated with staff to implement enjoyable learning experiences.
- Maintained cleanliness and organization of classrooms and play areas.
- Monitored children's behavior, providing guidance as necessary.
- Recorded daily activities and developmental milestones to track each child's growth.
Shift Manager
mcdonalds
Fargo
2007 - 2014
- Supervised crew members during shifts, fostering teamwork to maintain efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies, ensuring readiness for customer demand.
- Ensured compliance with food safety and sanitation regulations consistently.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted daily shift meetings to review sales goals and safety issues.
- Monitored equipment performance, reporting maintenance issues for timely repairs.
- Implemented promotional campaigns, increasing product visibility and driving customer interest in restaurant offerings.
Education
Bachelor of Science - Family Schience
North Dakota State University
Fargo, ND05-2008
Skills
- Mail sorting
- Vehicle operation
- Inventory management
- Customer relationship management
Affiliations
- Used coursera to learn about many ways to use AI
- Self taught stock and crypto investor
- Participant in many product and app testing programs
Timeline
Rural Letter Carrier
United States Post Office
02.2018 - Current
caregiver
Super Kids Jr Academy
2014 - 2017
Shift Manager
mcdonalds
2007 - 2014
Bachelor of Science - Family Schience
North Dakota State University