Haley Lee
San Leandro,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Authorized to work in the US for any employer with solid understanding of medical field expectations. I would love the opportunity to be apart of your team! Thank you.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash/ Shipt
01.2020 - Current
- Transported and safely delivered items to prevent damage or loss
- Handled merchandise in accordance with product handling standards
- Navigated routes with relevant map programs and GPS systems
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Obeyed traffic laws and followed established traffic and transportation procedures
Phlebotomy Intern
Kaiser Permanente
06.2024 - 07.2024
- Collected blood samples using vacutainer tubes, tourniquets, Winged infusion set, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patients to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Sales Associate
SKECHERS Retail
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Customer Service
Grocery Outlet Bargain Market
03.2022 - 06.2022
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered incoming telephone calls to provide store, products and services information
Sales Associate
Bath and Body Works
11.2021 - 04.2022
- Collected credit card and cash payments to complete transactions for customer orders
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Engaged customers in friendly, professional dialogue to determine needs
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Cashier/Sales Associate
Michaels Arts and Supplies
06.2019 - 12.2020
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Received and displayed product shipments on store retail shelves upon delivery
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Cashier/Sales Associate
Grocery outlet bargain market
02.2019 - 08.2019
Layaway Associate/Cashier/jewelry/online orders
Kmart
08.2018 - 10.2018
Education
Phlebotomy License - Phlebotomy
Contra Costa Medical Career College, Inc.
Antioch, CA07.2024
Associate of Science - Health Sciences
Merritt College
Oakland, CA07.2024
High School Diploma -
Independence High School
Brentwood, CA06.2019
Skills
- Medical terminology
- Specimen preparation
- Venipuncture
- Order of draw
- Blood collection techniques
- Needle disposal
- Sample and specimen collection
- Patient confidentiality
- BLS certified
- Adaptability
- Communications
- Customer Service (5 years)
- Cash Handling ( 5 years)
- Retail Sales (5 years)
- POS (5 years)
Certification
BLS certified
Timeline
Phlebotomy Intern
Kaiser Permanente
06.2024 - 07.2024
Sales Associate
SKECHERS Retail
08.2023 - 03.2024
Cashier/Customer Service
Grocery Outlet Bargain Market
03.2022 - 06.2022
Sales Associate
Bath and Body Works
11.2021 - 04.2022
Delivery Driver
DoorDash/ Shipt
01.2020 - Current
Cashier/Sales Associate
Michaels Arts and Supplies
06.2019 - 12.2020
Cashier/Sales Associate
Grocery outlet bargain market
02.2019 - 08.2019
Layaway Associate/Cashier/jewelry/online orders
Kmart
08.2018 - 10.2018
Phlebotomy License - Phlebotomy
Contra Costa Medical Career College, Inc.
Associate of Science - Health Sciences
Merritt College
High School Diploma -
Independence High School
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