Haley Leger
Springdale,Ar
Summary
With a proven track record at J. B. Hunt Transportation, I have excelled in fostering customer relationships and enhancing satisfaction through critical thinking and attention to detail. Demonstrating adaptability and effective communication, I have effectively managed and expanded customer accounts, ensuring high levels of service and operational excellence.
Overview
9
9
years of professional experience
Work History
Account Manager II
J. B. Hunt Transportation
10.2023 - Current
- Continued AM I responsibilities
- Routinely handled team wide excel reports highlighting critical needs for team success
- Participated in project groups focused around perfecting new technology and systems for Customer Experience
- Quarterly presentations to team members and leadership to demonstrate my intimate knowledge about my set of customers and how they impact J.B Hunt
- Worked alongside several internal teams to manage multiple high visibility accounts successfully, resulting in new awarded business and improved customer relationships
Account Manager I
J. B. Hunt Transportation
10.2022 - 10.2023
- Continued CER responsibilities
- Carefully maintained intimate knowledge of customer needs and business desires to successfully build lasting partnerships
- Utilized and facilitated interbusiness relationships to quickly find ideal solutions to customer problems.
Customer Experience Representative
J. B. Hunt Transportation
11.2018 - 10.2022
- Managed 40+ individual customer's business relationships and transportation needs
- Maintained customer relationships and satisfaction
- Booked, tracked, and provided rates for customer shipments daily while maintaining a cheery demeanor
- Streamlined customer communication to ensure timely and thorough responses to maximize customer satisfaction and relationships
Customer Experience Specialist
J. B. Hunt Transportation
05.2018 - 11.2018
- Managed delegated tasks from team members
- Appointment scheduling
- Managed various daily reports, such as attaching rates to shipments and tracking loads daily
- Provided rates to customers for spot shipments, earning new business for the company
Central Scheduling Specialist
J. B. Hunt Transportation
06.2017 - 05.2018
- Worked with employees across the country to ensure the greatest possible customer satisfaction
- Actively worked to solve problems for various customers to provide the best possible customer service
Education
NorthWest Arkansas Community College
Bentonville, ARSkills
- Adaptability
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Time Management
- Critical Thinking
- Customer Service
- Effective Communication
- Accurate Data Entry
Timeline
Account Manager II
J. B. Hunt Transportation
10.2023 - Current
Account Manager I
J. B. Hunt Transportation
10.2022 - 10.2023
Customer Experience Representative
J. B. Hunt Transportation
11.2018 - 10.2022
Customer Experience Specialist
J. B. Hunt Transportation
05.2018 - 11.2018
Central Scheduling Specialist
J. B. Hunt Transportation
06.2017 - 05.2018
NorthWest Arkansas Community College